Ashley Hathorn
Ponchatoula,LA
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Overview
2
2
years of professional experience
Work History
Hostess
Red River Seafood And Steakhouse
Pineville, LA
07.2023 - 05.2024
- Verified reservations and wait times with customers.
- Monitored dining room activity to ensure compliance with health regulations.
- Resolved any customer complaints or issues quickly and professionally.
- Communicated clearly with kitchen staff regarding customer orders.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Greeted guests warmly upon arrival, seating them promptly.
- Provided menus to customers and answered questions regarding menu items.
- Greeted guests upon arrival and escorted them to their tables.
- Greeted customers and provided them with menus.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Provided excellent customer service by addressing customer needs promptly.
- Handled cash payments and reconciled daily transactions accurately.
- Assisted servers in bussing tables when needed during busy periods.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Team Member
McDonald's
Pineville, LA
08.2022 - 06.2023
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Grant High School
Dry Prong, LA05-2024
Skills
- Complaint Handling
- Food Running
- Guest Engagement
- Reservations Management
- Server Support
- Event Planning
Timeline
Hostess
Red River Seafood And Steakhouse
07.2023 - 05.2024
Team Member
McDonald's
08.2022 - 06.2023
High School Diploma -
Grant High School