Ashley Heads
St Louis,MO
Summary
Dynamic and dedicated professional with extensive experience in customer service at Walmart, excelling in cash handling and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and a strong work ethic. Recognized for streamlining processes and fostering positive relationships, ensuring a welcoming environment for all patrons.
Overview
7
7
years of professional experience
Work History
Cashier
Wallisco
03.2024 - 05.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Head Hostess
Cracker Barrell
Sullivan, MO
06.2022 - 02.2024
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from guests.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the
- Mentored new employees on hostess duties and best practices, improving overall staff performance.
Cashier
Walmart
Sullivan, MO
09.2019 - 10.2022
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Laundry Attendant
Meramec Nursing Center
Sullivan, MO
09.2018 - 09.2019
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
- Examined dried clothes to identify stains, tears and issues.
- Kept track of laundered items using an efficient tagging system to prevent loss or mix-ups during the cleaning process.
- Provided exceptional customer service while receiving drop-off laundry orders from guests.
Education
Sullivan High School
Sullivan, MOSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Conflict resolution
- Cash drawer balancing
- ID verification
Timeline
Cashier
Wallisco
03.2024 - 05.2025
Head Hostess
Cracker Barrell
06.2022 - 02.2024
Cashier
Walmart
09.2019 - 10.2022
Laundry Attendant
Meramec Nursing Center
09.2018 - 09.2019
Sullivan High School