Ashley Heller
Waco,TX
Summary
Dynamic management professional with over eleven years of customer service experience across diverse settings. Proven track record in training staff, enhancing merchandise presentation, and driving sales through effective operational strategies. Strong communicator committed to fostering team collaboration and delivering exceptional customer satisfaction.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Windsor Fashions
01.2026 - Current
- Assisted in managing daily store operations and team performance.
- Trained new staff on customer service and sales techniques.
- Oversaw inventory management and stock replenishment processes.
- Implemented visual merchandising strategies to enhance product displays.
- Collaborated with management on developing strategic plans for achieving business goals.
Assistant Manager
CATO
05.2022 - 01.2026
- Oversaw merchandise presentation to enhance visual appeal and drive sales.
- Assigned and managed employee tasks to ensure efficient operations.
- Provided general customer service, assisting customers with inquiries and purchases.
- Handled opening and closing operations, including safe count accuracy.
- Managed bank deposits to maintain financial integrity.
Assistant Manager
SHOE CARNIVAL
02.2025 - 01.2026
- Oversaw merchandise presentation to maximize visual appeal and drive sales.
- Managed employee tasks to ensure operational efficiency and accountability.
- Provided general customer service to enhance customer satisfaction and loyalty.
- Handled opening and closing operations, including accurate safe counts.
Assistant Manager
GOODWILL
04.2021 - 05.2022
- Oversaw merchandise presentation to enhance store appeal and drive sales.
- Assigned and managed employee tasks to optimize workflow and efficiency.
- Provided general customer service, addressing inquiries and facilitating sales transactions.
- Managed opening and closing operations, including safe counts for accuracy.
- Received and recorded donations to maintain inventory integrity.
- Executed bank deposits to ensure financial security.
Server
CHEDDARS
04.2019 - 12.2021
- Executed commission-based selling strategies to maximize revenue generation.
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Accurately counted registers to ensure financial accountability.
- Maintained stockroom organization to facilitate efficient inventory management.
- Unloaded freight to support timely product availability.
Sales Associate
DILLARDS
12.2021 - 04.2021
- Executed commission-based selling strategies to maximize revenue generation.
- Delivered exceptional customer service to enhance client satisfaction.
- Managed cash registers, ensuring accuracy in transactions.
- Maintained organized stockroom for efficient inventory management.
- Unloaded freight promptly to support timely product availability.
Assistant Manager
BELK
12.2018 - 04.2019
- Managed store and associates
- Counting tills
- Putting deposits in safe
- Selling credit cards
- Cleaning and securing building at night
Host-Server
OLIVE GARDEN
01.2017 - 12.2018
- Welcoming and seating guests
- Cleaning and bussing
- Taking orders
- Folding silverware
- Food and drink handling
Customer Service Lead
CARTER'S
04.2015 - 12.2018
- Folding and stocking clothes
- Overseeing register
- Managing presentation on floor
- Counting tills
- Overseeing sales associates
- Coaching peers on customer service
Education
Degree - in progress
MCLENNAN COMMUNITY COLLEGE
01-2024
High School Diploma -
LORENA HIGH SCHOOL
01-2016
Skills
- Customer service expertise
- Management experience
- Proficient in Yardi and Microsoft
- Quick learner
- Flexible availability
- Dependable and organized
- Team collaboration
- Task-oriented approach
- Ability to work under pressure
Volunteer Community Service
- President of competitive events in FCCLA (Family Career Community Leaders of America), One year
- FCCLA member, Four years
- Volunteer work, One week
- Yearbook committee, One year
- Deliver for Meals On Wheels, Seven years
- Stocked shelves for Caritas, One month
Timeline
Assistant Manager
Windsor Fashions
01.2026 - Current
Assistant Manager
SHOE CARNIVAL
02.2025 - 01.2026
Assistant Manager
CATO
05.2022 - 01.2026
Sales Associate
DILLARDS
12.2021 - 04.2021
Assistant Manager
GOODWILL
04.2021 - 05.2022
Server
CHEDDARS
04.2019 - 12.2021
Assistant Manager
BELK
12.2018 - 04.2019
Host-Server
OLIVE GARDEN
01.2017 - 12.2018
Customer Service Lead
CARTER'S
04.2015 - 12.2018
Degree - in progress
MCLENNAN COMMUNITY COLLEGE
High School Diploma -
LORENA HIGH SCHOOL