Ashley Helton
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. As well licensed in multiple states.
Dependable phlebotomist effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Personal Care Aide
Good Samaritan
08.2023 - Current
- Taking care of patients with providing meals and light housekeeping
- Remind patients to take their medication
- Accompany patients to various medical appointments as needed.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Travel CNA
Galen Healthcare Staffing
03.2022 - Current
- Travel through different Facilities
- Absolute care East Aurora 4/2022
- Northgate healthcare facility 3/2022
- Buffalo Center facility 3/2022
- West Seneca healthcare 2022
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
CNA - Certified Nursing Assistant
McGuire Group
01.2021 - 04.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
PCA Personal Care Aide
WNY Independent Living
04.2019 - 12.2020
- Taking care of clients needs.
- Maintained clean, safe, and well-organized patient environment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Assisted disabled clients to support independence and well-being.
CNA/CMT
ANGELHAUS
02.2016 - 11.2018
- Taking care of patients needs
- Med Tech training dementia and psych patients as well as rehabilitation and Behavioral
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
PCA Personal Care Assistant
A Plus Health Care
06.2016 - 12.2016
- Taking care of clients needs
- Help them back on their feet in home rehab and hospice
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with daily living activities, running errands, and household chores.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted patients with self-administered medications.
Personal Care Aide
Aftercare Nursing Services
02.2013 - 05.2015
- Taking care of patients with providing meals and light housekeeping
- Remind patients to take their medication
- Accompany patients to various medical appointments as needed
- Maintained clean, safe, and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
Customer Service Cashier
Burlington Coat Factory
04.2010 - 12.2012
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Performed cash, card and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Overnight Stocker
Walmart
09.2011 - 01.2012
- Include: Inventory and restocking merchandise, Sales cashier, inventory
- Assist customers in need for products
- Help with produce
Cashier/baker
Tim Horton's
03.2009 - 07.2010
- Preparing food items for the morning (including making donuts, muffins, breads, bagels)
- Cashier for drive thru and customers who come inside
- Monitored inventory and restocked for baking and coffee supplies.
- Produce bake goods
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Trained and supervised new employees on bakery operations and procedures.
- Created appealing displays to showcase products in bakery.
- Cleaned and maintained kitchen equipment and oven.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
Sports Assistant/ Trainer
Newbury College
09.2007 - 05.2008
- Assisting the trainer with various non-emergent and emergency medical care to athletes
- Office
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Duties include filing paperwork for students who were recruited for the athletic departments
- Masseuse for training and medical use
Education
Licensed Phlebotomist - Phlebotomy
Buffalo Center For Art & Technology
Buffalo, NY09.2023
Bachelor of Science - Forensic Science And Cyber Security
Hilbert College
Hamburg, NY06.2025
Security Certified - Security And Protective Services
Knight Training Institute
08.2023
Associate of Science - Psychology And Sport Management
Newbury College
Brookline, MA07.2009
High School Diploma -
East High School
Buffalo, NY06.2007
Skills
- Time management
- HIPAA
- Customer service
- Medical terminology
- Vital Signs
- Microsoft Windows
- Desktop Support
- Help Desk
- Technical Support
- Travel nursing
- Home health
- Hospice Care
- Dementia Care
- Critical Care Experience
- Medication Administration
- ADL Support
- Direct Patient Care
- Patient and Caregiver Education
- Light Signaling
- Case Management
- Quality Program Protocols
- Records Maintenance
- Companionship and Emotional Support
- ADLs Assistance
- EMR Systems
- Protein Handling
- Household Chores
- Behavior Redirection
- Client Documentation
- Range of Motion Exercises
- Care Plan Assessment
- Community Activities
- Strong Ethics
- Verbal and Written Communication Skills
- Multitasking and Organization
- Ambulance Transfer
- PPE Usage
- Behavioral Management
- Dependable and Responsible
- Vitals Monitoring and Documentation
- CPR AED & First Aid Certification
- Medication Assistance
- Quality Assurance Controls
- Chronic Disease Management
- Catheter Change and Preparation
- Wound Care
- Responding to Emergencies
- Dementia and Alzheimer's Knowledge
- Respiratory Equipment Training
- Blood Sugar Monitoring
- Phlebotomy Training
Certification
- PCA - Personal Care Aide-2012
- CNA - Certified Nurse Assistant-2021
- CMT - Certified Medication Technician-2018
- PT - Phlebotomy Technician-2023
- First Aid/CPR Certified
- Licensed Security Guard - 2023
Timeline
Personal Care Aide
Good Samaritan
08.2023 - Current
Travel CNA
Galen Healthcare Staffing
03.2022 - Current
CNA - Certified Nursing Assistant
McGuire Group
01.2021 - 04.2022
PCA Personal Care Aide
WNY Independent Living
04.2019 - 12.2020
PCA Personal Care Assistant
A Plus Health Care
06.2016 - 12.2016
CNA/CMT
ANGELHAUS
02.2016 - 11.2018
Personal Care Aide
Aftercare Nursing Services
02.2013 - 05.2015
Overnight Stocker
Walmart
09.2011 - 01.2012
Customer Service Cashier
Burlington Coat Factory
04.2010 - 12.2012
Cashier/baker
Tim Horton's
03.2009 - 07.2010
Sports Assistant/ Trainer
Newbury College
09.2007 - 05.2008
Licensed Phlebotomist - Phlebotomy
Buffalo Center For Art & Technology
Bachelor of Science - Forensic Science And Cyber Security
Hilbert College
Security Certified - Security And Protective Services
Knight Training Institute
Associate of Science - Psychology And Sport Management
Newbury College
High School Diploma -
East High School