Ashley Henderson
Baltimore,MD
Summary
Highly experienced security officer with over 10 years in de-escalating conflicts and controlling behaviors. Background includes monitoring entrances, and facility grounds. Excellent listening and service skills in emergency response and evaluation procedures.
Overview
9
9
years of professional experience
Work History
Security Account Manager
Inter-Con Security Systems, Inc.
04.2024 - Current
- Developed and implemented security protocols for client sites to enhance safety measures.
- Managed client relationships, ensuring satisfaction and addressing security concerns promptly.
- Coordinated training programs for security personnel to improve service delivery and compliance.
- Analyzed security reports to identify trends and recommend improvements in service delivery.
- Developed strong relationships with clients through consistent communication and excellent customer service.
- Mentored junior staff on best practices in customer service and operational efficiency within the security field.
- Oversaw the execution of security assessments, identifying vulnerabilities and implementing corrective actions.
- Led strategic planning sessions with clients to assess security needs and align solutions accordingly.
Security Supervisor
Securitas
09.2019 - 04.2024
- Facilitated efficient visitor access through badge issuance and accurate data logging in computer systems. Enhanced security protocols by creating badges for associates and contractors. Strengthened safety measures by conducting thorough x-ray checks of personal items. Improved building security through diligent monitoring of alarm systems.
Security Guard
Horseshoe Casino
08.2016 - 09.2019
- Checked IDs for visitor entry to casino. Assisted in counting money and delivering chips to dealers. Monitored building for security and compliance.
Education
High School Diploma -
Westlake High School
Waldorf, MDSkills
- Assisted teams in communicating project goals and updates effectively Supported initiatives to promote collaboration among team members Helped identify and resolve challenges to improve team performance
Timeline
Security Account Manager
Inter-Con Security Systems, Inc.
04.2024 - Current
Security Supervisor
Securitas
09.2019 - 04.2024
Security Guard
Horseshoe Casino
08.2016 - 09.2019
High School Diploma -
Westlake High School