Ashley Hernandez
Athens
Summary
Dedicated Sales Associate and Technology Specialist with proven success in driving sales and enhancing customer satisfaction. Leveraged strong problem-solving skills and adaptability to thrive in fast-paced environments, consistently delivering high-quality results. Focused on fostering collaborative team dynamics and maintaining industry knowledge to support ongoing organizational growth.
Overview
2
2
years of post-secondary education
5
5
years of professional experience
Work History
Sales Associate
Boot Barn
Athens
10.2025 - Current
- Assisted customers with product selection and provided expert knowledge on merchandise.
- Maintained store displays and ensured product availability and organization on shelves.
- Processed sales transactions accurately using point-of-sale systems and cash registers.
- Addressed customer inquiries and resolved issues to enhance overall shopping experience.
- Educated customers about promotions, loyalty programs, and special offers effectively.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled incoming telephone calls to provide information about store offerings to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Adhered to company initiatives and achieved established goals.
- Processed returns, exchanges, and refunds in accordance with company policies.
Costumer service
Texan 1998 Real Property LTD.
Palestine
05.2021 - Current
- Generated reports on customer service activities.
- Conducted customer service training for new hires.
- Developed systems to ensure efficient customer service experience.
- Provided personalized customer service to ensure satisfaction.
- Managed customer service issues in a professional manner.
- Monitored customer service standards and provided feedback to staff members in order to ensure quality customer service.
- Trained new customer service representatives on product knowledge and customer service techniques.
- Provided exceptional customer service to high-profile clients.
- Resolved customer service issues quickly and effectively.
- Developed customer relationships by providing superior customer service.
- Greeted customers and provided superior customer service.
- Provided exceptional customer service in a fast-paced dining environment.
- Managed dining area cleanliness and organized table settings efficiently.
- Delivered food and beverages promptly to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure accurate order preparation.
- Assisted in training new servers on restaurant procedures and menu knowledge.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Prepared drinks according to standard recipes.
Server
McAllister's Deli
Athens
11.2023 - 07.2024
- Provided exceptional customer service in a fast-paced dining environment.
- Provided excellent customer service to ensure satisfaction.
- Delivered food and beverages promptly to enhance guest satisfaction.
- Delivered food orders promptly and courteously.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Maintained knowledge of menu items and daily specials for informed recommendations.
- Resolved customer complaints professionally to maintain positive dining experiences.
- Managed dining area cleanliness and organized table settings efficiently.
- Cleaned tables and chairs to prepare dining area for next customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled cash transactions and processed payments accurately at the register.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stocked service areas with supplies during slow periods.
- Filled condiments and napkin containers during slack periods.
Education
Associate of Arts - Nursing
Trinity Valley Community College
Athens, TX 08.2024 - 05.2026
Athens High School
Athens, TXSkills
- Customer service
- Cash handling
- Product promotion
- Inventory management
- Customer relationship management
- Team collaboration
- Effective communication
- Attention to detail
- Problem solving
- Engaging personality
- Personable demeanor
- Conflict resolution
- Bilingual
Languages
English
Professional
Spanish
Professional
Timeline
Sales Associate
Boot Barn
10.2025 - Current
Associate of Arts - Nursing
Trinity Valley Community College
08.2024 - 05.2026
Server
McAllister's Deli
11.2023 - 07.2024
Costumer service
Texan 1998 Real Property LTD.
05.2021 - Current
Athens High School