Ashley Hernes
Santa Fe
Summary
Data-driven student and well-organized team player offering excellent communication and multitasking abilities. Experience managing and coordinating multiple projects and activities, self-directing and making use of resources to meet deadlines without supervision. Diligent, detail oriented and reliable worker, and enthusiastic about supporting success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Outback Steakhouse
08.2022 - Current
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Receptionist
Divine Dental Of Santa Fe
03.2023 - 12.2023
- Confirmed appointments, communicated with clients and updated client records.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Checked and input insurance eligibility.
- Posting payments and adjusting of patients accounts.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Requested and sent faxes for multiple reasons including pre-authorizations.
- Worked on the accounts receivable aging report.
- Created treatment plans for patients based off each persons individual insurance benefits.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Healthcare Coordinator
Santa Fe Modern Dentistry
08.2022 - 03.2023
- Verified multiple types of insurances to insure eligibility
- Discussed payment options with patients
- Scheduled patients (check in/check out)
- Created treatment plans for patients using different codes to ensure they are charged correctly
- Discussed estimates for procedures with patients
- Communicated effectively with coworkers
- Scheduled referral appointments to other providers for patients needing specialized treatment.
Private Nanny
Care.com Inc
02.2021 - 08.2022
- Engaged with children to create nurturing, safe environments to promote emotional, social and intellectual growth
- Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications
- Sparked creativity and imagination by teaching children new ideas each day
- Transported children to and from school, extra-curricular activities and play-dates.
Cashier
Walmart
04.2016 - 06.2018
- Operated cash register, collected payments and provided accurate change
- Accepted cash and credit card payments, issued receipts and provided change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Barista
09.2019 - 01.2021
- Prepared and served coffee, espresso drinks, blended coffees, and teas
- Greeted guests with pleasant smile and superior customer service
- Maintained highest standards of conduct and service to support company reputation.
Education
Bachelor of Arts - Psychology
University of New Mexico
Albuquerque, NM05.2018
Skills
- Reminder Calls
- Patient Interviews
- Plans of Care Initiation
- Medical Technology
- Patient Health Information Access
- Oral Hygiene
- HIPAA Guidelines
- Patient Care Assessment
Certification
Activities Planning
Behavior modification
Academic Support
First Aid and CPR Certified
Social Integration
Timeline
Receptionist
Divine Dental Of Santa Fe
03.2023 - 12.2023
Server
Outback Steakhouse
08.2022 - Current
Healthcare Coordinator
Santa Fe Modern Dentistry
08.2022 - 03.2023
Private Nanny
Care.com Inc
02.2021 - 08.2022
Barista
09.2019 - 01.2021
Cashier
Walmart
04.2016 - 06.2018
Bachelor of Arts - Psychology
University of New Mexico