Ashley Herrera
Los Angeles,USA
Summary
Experienced Certified Medical Assistant with a track record of delivering exceptional patient care in acute care environments. Adept at collaborating with registered nurses, physicians, and administrative teams to enhance clinical operations and improve efficiency. Committed to providing high-quality healthcare services and ensuring patient satisfaction. Demonstrated ability to communicate effectively and build strong relationships with patients, resulting in a positive and comfortable healthcare experience.
Overview
6
6
years of professional experience
Work History
Certified Medical Assistant
Tower Urology
07.2023 - Current
- Assist multiple Doctors with back office duties.
- Assist with patient procedures such as Cystoscopies, Botox, Bulkamid, etc.
- Return calls as needed for patient inquiries, concerns, and questions.
- Administer cancer medications and other treatments such as Lupron, Xgeva, BCG, Testosterone, Antibiotics etc.
- Lead MA administering Uroplasty treatments for a high volume of patients
- Preform phlebotomy procedures on a wide variety of patients
CMA
Vitiligo and Pigmentation Institute of Southern California
01.2022 - 02.2023
- Provided back office clinical support
- Maintained exam rooms in accordance with OSHA standards for health and safety
- Collected lab samples of blood, urine, and cultures as ordered
- Collected patient medical history information using Nextech for a high volume office
- Ensured patient confidentiality by maintaining HIPAA compliance
- Assisted with minor procedures such as biopsies, excisions, PRP treatments, Thermage treatments, and wound care
- Successfully performed phlebotomy on a wide variety of patients in a professional and courteous manner on a daily basis for a high volume office
CMA
Beverly Hills Gastroenterology
02.2020 - 11.2021
- Venipuncture
- Recorded patient vital signs and Family History
- Answered a high volume of phone calls
- Verified and scheduled patient appointments and procedures such as Colonoscopies and Endoscopies
- Responsible for back office and front office duties
- Epic System knowledge
- Telehealth appointment experience
CMA
San Judas Community Health Clinic
11.2018 - 02.2020
- Blood draws
- Injections
- Vitals, EKG's
- Schedule Appointments
- Patient Intakes
- Sterilize Equipment
- Prepare Treatment Rooms
- Verifying Insurance, ICD 10 Coding, CPT coding
- Venipuncture
Education
Certification - Medical Assistant
American Career College
Los Angeles, CA09-2018
Skills
- Phlebotomy
- Customer support expertise
- Epic (EMR)
- Nextech (EMR)
- Administering injections
- Vital Signs
- Fluent in Spanish
- Administrative front desk support
- Back Office
- Specimen collection and processing
- Appointment coordination
- Telehealth Services
Timeline
Certified Medical Assistant
Tower Urology
07.2023 - Current
CMA
Vitiligo and Pigmentation Institute of Southern California
01.2022 - 02.2023
CMA
Beverly Hills Gastroenterology
02.2020 - 11.2021
CMA
San Judas Community Health Clinic
11.2018 - 02.2020
Certification - Medical Assistant
American Career College
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