Ashley Hescott
THREE RIVERS
Summary
Developed strong customer service and operational management skills in both a fast-paced retail environment and from building a business from the ground up. Excels in team leadership, customer satisfaction, and executing administrative tasks. Seeking to transition these skills into new field, bringing track record of fostering positive customer experiences and improving store efficiency. Possesses strong problem-solving abilities and proficiency in cash handling. Committed to enhancing store operations and delivering exceptional customer experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Store Associate
Aldi
04.2020 - Current
- Supervise daily job responsibilities of store personnel as directed by or in the absence of the store managers.
- Ensure appropriate resolution of customer concerns.
- Utilize strong communication skills to relay important information between management and associates effectively.
- Maintain a clean, safe, and visually appealing store environment for both customers and employees.
- Ensure the quality and freshness of Aldi products.
- Supervise that store personnel comply with established policies and procedures.
- Participate in training new hires and development of employees.
- Support store managers with store resets, inventory, and administrative duties
Small Business Owner
Two Spoon Bakery
02.2021 - 07.2024
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Participated in community events to expand brand visibility and credibility.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
After School Program Director
Three Rivers Area Mentoring
09.2019 - 03.2020
- Oversaw assistant program director and program volunteers.
- Coordinated program activities, including field trips, hands-on presenters, games, and nutritious snacks.
- Connected and frequently communicated with students and parents regarding programs, policies, and individual needs.
- Managed behavioral issues and used positive behavior strategies for groups of up to 15 students.
- Assisted the Executive Director of Three Rivers Area Mentoring with secretarial duties.
Dean of Women
Word of Life
08.2018 - 08.2019
- Developed strong relationships with students on a multi-cultural campus. Mentored and counseled female students.
- Conducted interviews for student leadership and provided training and oversight for student leaders on campus.
- Communicated with Dean of Men, Dean of students, and other campus administrators to ensure student success.
- Supervise student adherence to school policies and procedures.
- Enhanced student life and campus culture by planning extracurricular activities and events.
Education
Bachelor of Arts - Ministry To Women
Moody
Chicago, IL05-2016
Skills
- Store operations
- Small business operations
- Organizational development
- Planning and execution
- Customer service
- Team leadership
- POS system operation
- Leadership development
- Upselling and cross selling
- Critical thinking
Certification
- ServSafe Food Handler's Certification
Timeline
Small Business Owner
Two Spoon Bakery
02.2021 - 07.2024
Lead Store Associate
Aldi
04.2020 - Current
After School Program Director
Three Rivers Area Mentoring
09.2019 - 03.2020
Dean of Women
Word of Life
08.2018 - 08.2019
Bachelor of Arts - Ministry To Women
Moody