Ashley Hill
Elk Grove,CA
Summary
Results-driven healthcare customer care professional with years of experience supporting front-desk operations, care coordination, and administrative tasks. Strengths include accurate data entry, streamlined scheduling, patient advocacy, and collaborative problem-solving with clinical teams to enhance access, reduce wait times, and improve overall patient experience.
Overview
15
15
years of professional experience
Work History
Team Leader
Sacramento Chinese Community Service Center
Sacramento, California
10.2023 - 06.2026
- Supported students' emotional and physical well-being through empathetic communication and attentive supervision, fostering a safe and nurturing environment.
- Partnered with parents, staff, and administrators to ensure seamless program operations
- Coordinated scheduling and documentation of extracurricular programs to streamline operations and enhance participation.
- Managed attendance and activity records to enhance organizational efficiency and ensure accurate program oversight.
Client Relations Specialist
Remarcable Enterprise
Sacramento, California
05.2014 - 10.2023
- Supported clients with mental health conditions through advocacy, resource referrals, and coordination of services to improve access and outcomes.
- Cultivated a client portfolio, adeptly addressing inquiries, resolving issues, and ensuring sustained satisfaction through proactive communication.
- Processed all payments, prepared detailed invoices, and meticulously maintained accurate account documentation.
- Executed daily administrative functions including strategic scheduling, precise data entry, and efficient vendor coordination.
Patient Care Representative
Women’s Health Specialists
Sacramento, California
01.2011 - 05.2014
- Check and photocopy insurance cards, verify eligibility with commercial or government payers
- Explain billing statements, discuss financial responsibilities, and connect patients with financial advocates when needed
- Schedule, reschedule, cancel, or confirm patient appointments
- Scan faxes, handle medical record releases, and maintain daily activity logs or work queues
Education
Bachelor of Arts -
International Academy of Design And Technology
Sacramento, CASkills
- Insurance verification
- Appointment scheduling
- Medical record management
- HIPAA compliance
- Clerical support
- Client relations
Timeline
Team Leader
Sacramento Chinese Community Service Center
10.2023 - 06.2026
Client Relations Specialist
Remarcable Enterprise
05.2014 - 10.2023
Patient Care Representative
Women’s Health Specialists
01.2011 - 05.2014
Bachelor of Arts -
International Academy of Design And Technology