Ashley Hoffmann
Warrenville,IL
Summary
HR Benefits Administrator with 7 years of experience managing and supporting employee benefit programs and FMLA administration. Skilled in benefits enrollment, eligibility and leave administration, employee support, benefits reconciliation, HRIS data management, and coordination with insurance carriers and plan providers. Proven ability to maintain accurate and confidential employee records, resolve complex benefits and leave-related inquiries, and ensure timely and compliant administration of benefit programs. Detail-oriented and highly organized professional with strong communication skills and a commitment to providing exceptional employee service while supporting HR operational goals.
Overview
7
7
years of professional experience
Work History
Benefits Administrator
Rush Copley Medical Center
Aurora, IL
12.2021 - Current
- Serve as main point of contact for all employee related benefit and leave of absence questions
- Daily administration of benefits programs, including health, welfare, and retirement plans
- Process daily benefit transactions including new hire enrollment, qualifying life events, COBRA, terminations, status changes and overage dependents
- Maintain accurate employee enrollment, dependent and beneficiary records in HRIS system
- Verify dependent documentation
- Approve and process all tuition reimbursement and enhancement fund requests in TuitionIO
- Manage leave administration and serve as primary contact for AbsenceOne
- Run weekly leave of absence meeting with EHS, HRBP, Legal and Benefits teams
- Schedule and meet with managers for any employee accommodation requests or reassignment
- Communicate with employees on leave and send appropriate notifications, including leave exhaustion, unauthorized leaves, ADA and return to work forms
- Guide managers on appropriate timecard coding for employees on leave
- Send arrears notifications to employees on unpaid leave of absence and collect payments
- Approve and process all Paid Parental Leave claims
- Process employee and dependent life insurance claims
- Process benefit invoices monthly
- Support Open Enrollment and attend one-on-one employee help sessions
- Present benefits at new hire orientation bi-weekly
- Collaborate with benefit vendors for escalated questions and enrollment issues
- Manage Emergency PTO Donation requests and Promise Fund Grant requests
- Complete employee verification requests, including Medicare requests and Child Support Orders
- Attend monthly Employee Advisory Committee meeting as HR representative
- Support Grow with Rush sessions
Human Resources Representative
Silver Cross Hospital
New Lenox, IL
05.2019 - 12.2021
- Serve as front-line customer service by answering employee questions and requests in a timely and accurate manner
- Actively listen to customer inquiries and help customers using existing resources, features and systems
- Provide support to all HR areas including recruitment, benefits, compensation and employee relations
- Assist in administering health and welfare plans, including enrollments, changes and terminations
- Screen applications and resumes, identify qualified candidates and manage applicant pools in Applicant Tracking System
- Support the recruitment team with extending nursing and non-nursing job offers
- Develop relationships with managers to identify staffing needs and recruitment strategies
- Lead new hire processes and assist with completion of onboarding paperwork including I-9's, fingerprint and background checks
- Conduct and prepare for new hire orientation held twice per month
- Create ID badges for employees
- Process unemployment claims
- Approve and manage the tuition and certification reimbursement program
- Review and respond to employee verification requests
- Assist with special projects, including but not limited to preparing monthly reports and pulling various data from the HRIS
- Serve as a backup in the Employee Health and Wellness department when needed
- Precept HR interns
Education
Bachelor of Science - Health Administration
Eastern Illinois University
Charleston, ILSkills
- Effective written and verbal communication skills
- Organizational skills and time management
- Team collaboration and support
- Problem-solving and decision-making skills
- Partner with internal departments and vendors
- Proficiency in Microsoft Office
Timeline
Benefits Administrator
Rush Copley Medical Center
12.2021 - Current
Human Resources Representative
Silver Cross Hospital
05.2019 - 12.2021
Bachelor of Science - Health Administration
Eastern Illinois University