Ashley Holmquist
Sauquoit,NY
Summary
Dynamic leader with proven expertise in operations management and team leadership, honed at Nostro Restobar & Lounge. Excelled in fostering employee engagement and surpassing performance goals, demonstrating exceptional problem-solving and communication skills. Achieved significant improvements in customer satisfaction and team productivity through effective coaching and mentoring.
Overview
5
5
years of professional experience
Work History
Manager
Nostro Restobar & Lounge
07.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cross-trained existing employees to maximize team agility and performance.
Head Trainer
Texas Roadhouse
09.2019 - 07.2021
- Facilitated open communication between trainees and management, fostering a positive learning environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
Business Administration
Morrisville State College
Morrisville, NYHigh School Diploma -
Sherburne-Earlville Central School
Sherburne, NY06-2014
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Operations Management
- Policy Implementation
- Hiring and Training
- Employee Coaching and Mentoring
- Labor Control
- Event Coordinating
- Cost Effectiveness
Timeline
Manager
Nostro Restobar & Lounge
07.2021 - Current
Head Trainer
Texas Roadhouse
09.2019 - 07.2021
Business Administration
Morrisville State College
High School Diploma -
Sherburne-Earlville Central School
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