Ashley Howard
Eugene ,OR
Summary
Experienced administrator bringing 8+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
11
11
years of professional experience
Work History
Senior Customer Care Associate / Warranty
JS Sullivan Development
04.2019 - Current
- Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
- Maintained sufficient number of units market-ready at all times.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Administered operations to handle needs of more than 250-300 owners & tenants across 5 property units.
Administrative Assistant
Integrated Circuit Support Inc.
01.2016 - 04.2019
JC Paper
Office Assistant
01.2014 - 06.2016
Education
Pharmacy Technician - Pharmaceutical Sciences
College of San Mateo
San Mateo, CATerra Nova High School
Pacifica, CASkills
- Customer care
- Data processing
- Month-end reports
- Invoicing
- Problem resolution
- Organization
- Supervision
- Communications
- Project organization
- Vendor Management
- Project Scheduling
- Relationship development
- Schedule & calendar planning
- Office administration
- Expense reporting
- Needs Assessment
- Solution Creation
- Managing Operations and Efficiency
- Active Listening
- Warranty Requirements
Timeline
Senior Customer Care Associate / Warranty
JS Sullivan Development
04.2019 - Current
Administrative Assistant
Integrated Circuit Support Inc.
01.2016 - 04.2019
JC Paper
Office Assistant
01.2014 - 06.2016
Pharmacy Technician - Pharmaceutical Sciences
College of San Mateo
Terra Nova High School
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