Ashley Hunt
Newport News,VA
Summary
Hardworking customer service employee skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of working on feet for long periods of time and training incoming staff. Solid background in food service field and in customer service with 10 years of customer service experience. Qualified Desired Position with robust background in hospitality and mixology. Successfully crafted diverse cocktails and ensured customer satisfaction, contributing to high repeat business. Demonstrated skills in customer service and inventory management.
Overview
11
11
years of professional experience
Work History
Bartender and Server
PF Changs China Bistro
Newport News, VA
08.2019 - Current
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
- Promoted products to customers to enhance bill totals with high-profit items.
- Planned and updated menus to capitalize on changing trends in customer preferences.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Recognized VIP customers immediately and provided special treatment, including preferred tables.
- Engaged in small talk with over 20 patrons per day to build rapport and earn repeat business.
- Checked identification of customers to verify age requirements needed for purchase of alcohol.
Pharmacy Technician
Rite Aide Pharmacy
Newport, WA
11.2021 - 12.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Pharmacy Technician II
Elevance Health
Remote
12.2022 - 08.2024
Main Bartender
Applebee’s Neighborhood Bar And Grill
Newport News, VA
11.2016 - 08.2019
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Removed trash, spills and trays to keep areas clean and professionally organized.
- Proactively assessed customer needs and provided beverage refills, condiments and other services.
- Monitored customer movements and quickly cleared empty tables for future customers.
- Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency.
- Supported serving staff in delivering accurate and well-presented food orders.
- Executed cash transactions quickly and accurately.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Greeted guests with friendliness and professionalism.
- Offered product samples, answered questions and suggested products.
- Suggested additional items and offered samples of weekly promotional items to increase store sales.
Server Trainer
Waffle House
Newport News, VA
06.2013 - 12.2016
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Recorded orders and partnered with team members to efficiently serve food and beverages.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
- Explained preparation of various menu items, describing ingredients and cooking methods to customers.
- Instructed new staff on restaurant facts, food handling procedures and techniques for maximizing efficiency.
- Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Calculated charges, issued table checks and collected payments from customers.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Education
High School Diploma -
Denbigh High School
Newport News, VA5 2008
Skills
- Buffet setup and takedown
- Dish preparation
- Menu memorization
- New employee mentoring
- Wine pairings
- Point of Sale (POS) system operations
- Safe food handling
- Effective customer upselling
- Waiting tables
- High-volume dining
- Check payment processing
- Training expertise
- Conflict and dispute resolution
- Quality control
- Foodservice techniques
- Seating assignment preparation
- Price memorization
- Dining customer service
- Special dietary requirements
- Table setting arrangements
Timeline
Pharmacy Technician II
Elevance Health
12.2022 - 08.2024
Pharmacy Technician
Rite Aide Pharmacy
11.2021 - 12.2023
Bartender and Server
PF Changs China Bistro
08.2019 - Current
Main Bartender
Applebee’s Neighborhood Bar And Grill
11.2016 - 08.2019
Server Trainer
Waffle House
06.2013 - 12.2016
High School Diploma -
Denbigh High School