Ashley Iglesias
Sanctuary of Hope
Downey,CA
10
years of professional experience
Detail-oriented professional with over 8 years in leadership, administrative support, and customer service. Managed operational tasks and financial transactions while coordinating workflows in fast-paced settings. Streamlined processes and resolved issues to enhance efficiency. Ready to leverage organizational skills and customer service expertise to optimize business operations.
Work History
Program Support Assistant
6 Months- Managed documentation and record-keeping systems for accurate data retrieval.
- Interacted and communicated easily with department personnel and the public.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail/calls.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Shift Manager
2 Years 10 Months- Supervised and coordinated daily operations to enhance workflow and optimize team efficiency.
- Managed financial accuracy by overseeing cash transactions, performing safe counts, and reconciling registers.
- Handled administrative responsibilities, including scheduling staff, tracking performance, and ensuring policy compliance.
- Train and mentor employees, fostering a positive and efficient work culture.
- Resolve customer concerns professionally, improving customer experience and maintaining brand reputation.
- Ensure compliance with company policies, health regulations, and operational procedures to maintain a high standard of service.
Cashier/Cook
6 Years 5 Months- Processed customer transactions efficiently, ensuring accurate cash handling and billing.
- Prepared and cooked menu items according to standardized recipes, maintaining food quality and presentation.
- Maintained food safety and sanitation standards.
- Assisted in training new staff on cash register operations and food preparation techniques.
- Followed strict standards for food handling and safety, minimizing risks to customers.
Education
High School Diploma
Skills
Office administration
Data Entry & Document Management
Cash management
Schedule optimization
Team Leadership & Training
Record-keeping systems
Customer conflict resolution
Critical Thinking
Process improvement
Document Control
Additional Qualifications
- Proficient in handling sensitive financial data with accuracy and confidentiality.
- Skilled in scheduling, tracking progress, and optimizing workflow efficiency.
- Strong interpersonal skills, capable of working independently or within a team.
- Experienced in data entry, document management, and administrative coordination.
Timeline
Program Support Assistant
Sanctuary of Hope
01.2026 - 07.2026Read More
Shift Manager
Yoshinoya Japanese Kitchen
10.2022 - 08.2025Read More
Cashier/Cook
Yoshinoya Japanese Kitchen
05.2016 - 10.2022Read More
Columbus High School
High School Diploma
Read More