Ashley Isakson
Wilmington,NC
Summary
Results-driven retail leader with experience supervising 40+ associates and supporting district-wide leadership development. Skilled in effective communication, conflict resolution, and multitasking, with a strong record of training teams, improving performance, and keeping operations organized.
Overview
11
11
years of professional experience
Work History
Store Manager
Petsmart
Winston-Salem, North Carolina
04.2015 - 10.2025
- Led supervision of 40+ associates to ensure operational efficiency.
- Managed payroll and scheduling for all associates to optimize labor resources.
- Managed inventory control and loss prevention.
- Directed merchandise replenishment.
- Enforced safety, cleanliness, and compliance practices across store operations.
- Provided guidance and support to team members and management to enhance performance.
- Recruited, trained, and developed new employees to enhance team capabilities.
- Monitored pet care standards, habitats, and animal welfare policies and procedures.
- Resolved high-tension customer and employee situations through de-escalation.
- Maintained clean, well-staged customer-facing store presentation.
- Served as human resources captain for entire district (17 stores).
- Served as PnL captain for entire district.
- Conducted training sessions for new store leaders within the district to ensure effective leadership..
- Organized and planned in-person district meetings held biannually.
Skills
- Inventory control and loss prevention
- Merchandising strategy
- Operations management
- Scheduling coordination
- Labor cost optimization
- Budget management and supply oversight
- Customer service excellence
- Leadership development and coaching
- Conflict resolution
- Effective communication
- Multitasking and organization
Timeline
Store Manager
Petsmart
04.2015 - 10.2025