Ashley January
Port Arthur,TX
Summary
Disciplined professional experienced in document management and time management. Offers skills in recordkeeping, knowledge of information security practices and background in office standards. Looking to put knowledge and abilities to good use in clerical position focused on information and document oversight. Experienced professional focused on meeting or exceeding objectives seeking Customer Service Representative position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Results-driven professional seeking position as Customer Service Representative. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.
Overview
8
8
years of professional experience
Work History
Production Worker
Helena Laboratories
Beaumont, TX
02.2021 - Current
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
Customer Service Representative
Conns Call Center
Port Arthur, TX
08.2020 - 01.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Customer Service Representative
Walgreens
, TX
02.2019 - 11.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Provided information regarding charge accounts and loyalty programs.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Office Assistant
Groves Red Apple Daycare
Groves, Texas
06.2013 - 02.2019
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Executed record filing system to improve document organization and management.
- Developed correspondence letters, memos and emails.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Verified accuracy of business records by consistently updating customer information.
- Arranged rapid office equipment repair and maintenance with vendors.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Created detailed expense reports and requests for capital expenditures.
Education
High School Diploma -
Memorial High School
Port Arthur, TX05.2003
Skills
- Production Documentation
- Handheld Scanners
- Loading and Unloading Protocols
- Workstation Equipment Monitoring
Timeline
Production Worker
Helena Laboratories
02.2021 - Current
Customer Service Representative
Conns Call Center
08.2020 - 01.2021
Customer Service Representative
Walgreens
02.2019 - 11.2019
Office Assistant
Groves Red Apple Daycare
06.2013 - 02.2019
High School Diploma -
Memorial High School
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