Ashley Jappa
Olathe,KS
Summary
Dedicated job seeker with a proven track record of fulfilling organizational needs through systematic and efficient practices. Expertise in thriving under pressure and adapting to dynamic challenges to strengthen brand presence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Adminsitrative Assistant III
Children's Mercy Hospitals and Clinics
Overland Park, Kansas
07.2025 - Current
- Assisted healthcare teams with patient scheduling and coordination efforts.
- Supported staff by preparing medical supplies and organizing treatment areas.
- Facilitated cross-departmental communication to streamline workflow.
- Participated in training new staff on administrative procedures and policies.
- Maintained compliance with hospital protocols for patient confidentiality and safety.
- Created a positive first impression by greeting guests and clients warmly.
- Entered data into databases accurately and efficiently.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Handled confidential information with discretion and integrity.
- Scheduled meetings, appointments, and travel arrangements to support staff operations.
- Maintained positive working relationship with fellow staff and management.
- Ensured timely delivery of mail and packages by organizing and distributing them efficiently.
- Stocked inventory and ordered office and kitchen supplies.
Patient Care Technician II
Children's Mercy Kansas
Overland Park, US
10.2021 - 07.2025
- Measured and recorded patients' vital signs to ensure accurate assessments for medical evaluations.
- Engaged with patients and families to provide support and information during care.
- Infection control, clean and sanitize rooms, toys, equipment
- Managed inventory by stocking and ordering supplies to maintain clinic readiness.
- Schedule and reschedule patients
CNA - Certified Nursing Assistant
Village Shalom
Overland Park, US
11.2020 - 09.2021
- Assisted clients with ADLs, monitored weight and vital signs, maintained cleanliness, coordinated transportation for medical appointments
Patient Care Assistant
Children's Mercy Hospitals & Clinics
Kansas City, US
10.2018 - 06.2020
- Assisted nursing staff with daily patient care and comfort needs.
- Monitored vital signs and reported changes to healthcare team.
- Provided emotional support to patients and families during treatments.
- Assisted in play conditioning sessions, coordinating activities and managing clerical tasks.
- Facilitated hearing and speech appointments, enhancing client communication skills.
Patient Care Technician
Dallas Children's Medical Center
Dallas, US
10.2016 - 12.2017
- Monitored vital signs and documented patient information accurately.
- Collaborated with nursing staff to deliver high-quality patient care.
- Utilized CNA skills to check vitals, assist with ADLs, and engage with patients and families to enhance patient comfort and care experience.
- Assisted with daily living activities and provided personal care to patients.
Care Assistant
Children's Mercy Hospital
Kansas City, US
11.2015 - 10.2016
- Monitored vital signs, such as blood pressure and pulse.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Facilitated patient mobility in and out of beds, baths, wheelchairs, and automobiles to enhance comfort and safety.
- Provided pre- and post-operative care.
- Coordinated patient transfers and ambulation to promote independence and mobility.
- Recorded patient care, condition, progress, and concerns to support effective treatment planning.
- Maintained a clean, healthy and safe environment.
- Maintained active membership in Nurse Aide Registry, ensuring compliance with professional standards.
Patient Care Assistant
Children's Mercy Hospitals & Clinics
Kansas City, US
03.2015 - 10.2016
- Assisted medical staff with patient examinations and procedures, enhancing patient care experiences.
- Monitored vital signs and reported changes to healthcare providers.
- Obtained vital signs, updates or events for Doctors and Nurse Practitioners.
- Provided compassionate support to patients and families during treatments, fostering a comforting environment.
- Supported Assistant Nurse Manager by managing administrative tasks, ensuring smooth operations.
Certified Nurse Aide
Presbytarian Manor
Kansas City, US
03.2015 - 11.2015
- Monitored vital signs, such as blood pressure and pulse.
- Maintained accurate records of patient care, documenting condition, progress, and concerns to ensure continuity of care.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
- Assisted patients with mobility in and out of beds, baths, wheelchairs, and automobiles to enhance comfort and safety.
- Maintained a clean, healthy and safe environment.
- Assisted with patient transfer and ambulation.
- Followed safe lifting techniques and individual resident lifting instructions.
- Transported patients to other areas of the hospital in wheelchairs and gurneys.
- Answered patient calls for care and feeding.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.
- Documents objective data and routine aspects of patient care.
- Reported any unusual circumstances in the patients' condition or environment.
- Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
- Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
- Provided patient care emphasizing personal hygiene, nutrition, and safety, contributing to overall patient comfort and well-being.
Team Lead
Legends Adidas Outlet
Kansas City, US
05.2014 - 03.2015
- Greeted customers and identified their needs, ensuring tailored service and fostering positive shopping experiences.
- Resolved customer questions, problems, and complaints in person and via telephone, enhancing customer satisfaction.
- Developed positive customer relationships through friendly greetings and excellent service.
- Trained and served as a peer coach for new sales associates.
- Facilitated knowledge sharing on sales and customer service best practices among team members, contributing to improved store efficiency.
- Designated roles for employees to enhance store efficiency.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Prepared sales slips and sales contracts.
- Alerted customers to upcoming sales events and promotions.
- Conducted store inventories once per quarter.
- Demonstrated use and care of merchandise.
Basketball Coach
Volleyball
Kansas City, US
08.2010 - 05.2014
- Developed comprehensive practice curriculum to align training objectives with athlete growth.
- Trained student-athletes both mentally and physically
- Fostered supportive environment for student-athletes to promote confidence and teamwork.
- Established rapport with athletes and assistants to enhance communication and support throughout coaching seasons.
Education
Some College (No Degree) - Elementary Education
Oklahoma State University
Stillwater, OK08-2009
Some College (No Degree) - Sports Medicine
Fort Scott Community College
Fort Scott, KS01-2008
High School Diploma -
F.L. Schlagle High School
Kansas City, KS05-2007
Some College (No Degree) - Nursing
Johnson County Community College
Overland Park, KSSkills
- Office administration
- Administrative support
- Office management
- Document preparation
- Word Processing
- Data entry
- Record management
- Office organization
- Task coordination
- Schedule coordination
- Client scheduling
- Patient scheduling
- Meeting coordination
- Inventory management
- Office efficiency
- Office logistics
- Client interaction
- Interdepartmental communication
- Time management
- Attention to detail
- Team collaboration
- Administrative duties
- Data confidentiality
- Communication skills
- Office support
Certification
- BLS/CPR exp 2027
- CNA, 05/01/07
- First Aid Certification
Personal Information
- Relocation: Anywhere
- Title: Administrative and Certified Nurse Assistant III
- Work Permit: Authorized to work in the US for any employer
Timeline
Adminsitrative Assistant III
Children's Mercy Hospitals and Clinics
07.2025 - Current
Patient Care Technician II
Children's Mercy Kansas
10.2021 - 07.2025
CNA - Certified Nursing Assistant
Village Shalom
11.2020 - 09.2021
Patient Care Assistant
Children's Mercy Hospitals & Clinics
10.2018 - 06.2020
Patient Care Technician
Dallas Children's Medical Center
10.2016 - 12.2017
Care Assistant
Children's Mercy Hospital
11.2015 - 10.2016
Patient Care Assistant
Children's Mercy Hospitals & Clinics
03.2015 - 10.2016
Certified Nurse Aide
Presbytarian Manor
03.2015 - 11.2015
Team Lead
Legends Adidas Outlet
05.2014 - 03.2015
Basketball Coach
Volleyball
08.2010 - 05.2014
Some College (No Degree) - Elementary Education
Oklahoma State University
Some College (No Degree) - Sports Medicine
Fort Scott Community College
High School Diploma -
F.L. Schlagle High School
Some College (No Degree) - Nursing
Johnson County Community College