Ashley Johns
Houston,TX
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Target Hospitality
Carlsbad, New Mexico
08.2023 - 11.2024
- Greeted all guest in a friendly and professional manner.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Assisted guests at check-in, providing information on various services within the lodge
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Verified accuracy of room rates and other charges during check-in process.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Kept accurate records of guest transactions.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Processed payments accurately and efficiently.
- Issued room keys and escort instructions to bellhops.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Received , checked & redirected incoming faxes and electronic mail.
- Created worksheets for housekeeping employees.
- Answered questions & assisted with guest concerns.
- Direct communication with Reservations when needed assistance.
- Computed bills, collected payments and made change for guests.
Cashier / Guest Customer Service
Target
Houston, Texas
06.2021 - 08.2023
- Maintained a professional attitude while providing excellent customer service & provided ongoing support for customers throughout the entire sales process.
- Maintained current knowledge of company products, services, and processes.
- Strengthened customer retention by offering discount options.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Issued receipts, refunds, credits or change due to customers.
- Scanned items and checked pricing on cash register for accuracy.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Cashier
Joe Vs
Houston, TX
12.2020 - 04.2021
- Stocked shelves with merchandise when needed.
- Checked personal identifications during alcohol and tobacco sales.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Counted and balanced cashier drawers.
- Processed customer payments quickly and returned exact change and receipts.
- Performed other duties as assigned by management.
Warehouse Associate
Amazon
Houston, TX
06.2019 - 12.2020
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
- Communicated effectively with team members on matters related to work assignments.
- Received deliveries, scanned packages, and updated orders in internal database.
Education
High School Diploma -
Bellaire Highschool
Houston, TX05-2019
Skills
- Guest amenities
- Credit and cash payments
- Room assignments
- Reservations
- Cash handling
- Time management
- Oral and written communications
- Training and mentoring
- Guest services
- Reservation systems
- Hospitality services
- Guest relations
- Housekeeping
- Customer service
- Microsoft office
Timeline
Front Desk Agent
Target Hospitality
08.2023 - 11.2024
Cashier / Guest Customer Service
Target
06.2021 - 08.2023
Cashier
Joe Vs
12.2020 - 04.2021
Warehouse Associate
Amazon
06.2019 - 12.2020
High School Diploma -
Bellaire Highschool