Ashley Johnson
Jonesboro,GA
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Professional in appearance. Excellent problem-solver and clear communicator with positive and upbeat personality.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Fedex Grounds
05.2019 - 12.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Delivering up to 120 stops in rural area within 6 hours.
Assistant Manager
Hibbett Sporting Goods
12.2017 - 07.2019
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Increased sales by 10% utilizing mobile app.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Customer Service Representative
Caresouth Carolina, Inc.
10.2015 - 07.2019
- Answering 50 to 70 calls daily, forwarding telephone calls in timely manner with efficiency and professionalism.
- Scheduling appointments for various of doctors.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
Staffing Coordinator
Tender Home Healthcare
07.2013 - 02.2015
- Schedules for clients to optimize coverage on assigned cases and update schedule assignments as necessary.
- Manages all required paperwork and records and prepared documentations (forms, reports, etc.) when needed.
- Interviewed, hired, and mentored over 25 new personnel and oversaw all staffing operations
Education
High School Diploma -
Hartsville High School
Hartsville, SCAssociate of Applied Science - Medical Office Assistance
Virginia College
Florence, SCSkills
- Customer service
- Multitasking skills
- Critical thinking
- Computer literacy
- Inbound and Outbound calls
- Various phone systems
Timeline
Delivery Driver
Fedex Grounds
05.2019 - 12.2023
Assistant Manager
Hibbett Sporting Goods
12.2017 - 07.2019
Customer Service Representative
Caresouth Carolina, Inc.
10.2015 - 07.2019
Staffing Coordinator
Tender Home Healthcare
07.2013 - 02.2015
High School Diploma -
Hartsville High School
Associate of Applied Science - Medical Office Assistance
Virginia College