Ashley Johnston
Mapleton,UT
Summary
Dynamic operations leader with a proven track record at Nova Solar, adept at project management and enhancing customer service. Skilled in developing SOPs and fostering team collaboration, I excel in organizational skills and attention to detail, driving efficiency and quality across multiple locations. Passionate about delivering exceptional results in fast-paced environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director of Operations
Nova Solar
Orem, USA
08.2022 - 12.2025
- Led cross-functional teams to develop and implement standard operating procedures (SOPs) to ensure consistency and quality across all locations
- Managed the recruitment, onboarding, training, and development of staff members at multiple locations.
- Scheduling custom work for customers which included reaching out and building work relationships with contractors.
- Project management, ensuring each customer was moving efficiently and accurately through the pipeline.
Owner/Operator
Anytime Fitness
Alpine, USA
04.2014 - 01.2021
- Oversee daily gym operations.
- Managing front-desk staff.
- Coordinating member services.
- As well as supporting sales and retention efforts in a fast-paced fitness environment.
- Handling membership contracts, billing, renewals, and cancellations with accuracy and confidentiality.
- Maintained member records, processed payments, and resolved billing discrepancies.
Server
Moab Brewery
01.2010 - 01.2012
- Provide attentive and friendly table service to guests in a high-volume restaurant environment.
- Accurately took food and beverage orders and entered them into the POS system.
- Processed payments, handled cash and credit card transactions, and balancing receipts.
Education
Personal Training - Personal Trainer
UVU
Orem, UT01.2026
High School diploma/GED -
Springville High School
Springville, UT05.2006
Skills
- Microsoft Word
- Phone call management
- Pet Grooming
- Very Personal and outgoing
- Organizational skills
- Account management
- Customer Service
- Escalated calls handled weekly
- Time management
- Attention to detail
- Front desk
- Managing projects
- Pet Care
- Schedule management
- Salesforce Marketing Cloud
- Documentation review
- Animal Care
- Manager
- Project management
Certification
Driver's License
Timeline
Director of Operations
Nova Solar
08.2022 - 12.2025
Owner/Operator
Anytime Fitness
04.2014 - 01.2021
Server
Moab Brewery
01.2010 - 01.2012
Personal Training - Personal Trainer
UVU
High School diploma/GED -
Springville High School