ASHLEY JORDAN
Arlington,TX
Summary
Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.
Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.
Overview
2027
2027
years of professional experience
Work History
Server Assistant
Main Event
Fort Worth, TX
2026 - 2026
- Assisted servers with food and beverage delivery, ensuring timely service to enhance guest satisfaction.
- Maintained cleanliness and organization of dining areas, contributing to a welcoming atmosphere for patrons.
- Supported kitchen staff by restocking supplies and preparing ingredients, facilitating efficient meal preparation.
- Collaborated with team members to streamline service operations, improving overall workflow during peak hours.
- Learned menu items and specials quickly, providing accurate information to guests for informed ordering decisions.
- Adapted to changing priorities in fast-paced environment, maintaining composure under pressure while delivering quality service.
- Communicated effectively with guests to address inquiries and resolve issues promptly, enhancing overall dining experience.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
Shift Leader
Smoothie King
Greenville, TX
2024 - 2026
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained new team members on product preparation and customer service standards.
- Monitored inventory levels and coordinated restocking efforts to maintain product availability.
- Implemented process improvements that enhanced speed of service during peak hours.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Maintained cleanliness and organization of the store to comply with health regulations.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
Shift Leader
Smoothie King
Rowlett, TX
2023 - 2024
- Scheduled shifts effectively to optimize staff coverage and meet operational demands.
- Conducted regular team meetings to communicate goals, updates, and best practices.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service delivery.
- Streamlined communication between team members, which helped in resolving issues more quickly.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
- Enhanced customer experience with introduction of feedback system to gather insights.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Shift Leader
Smoothie King
Greenville, TX
2022 - 2023
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained newly hired sales team in upselling techniques.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Researched issues to obtain appropriate answers to customer inquiries.
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained new team members on product preparation and customer service standards.
- Monitored inventory levels and coordinated restocking efforts to maintain product availability.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Maintained cleanliness and organization of the store to comply with health regulations.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Cashier
Circle K Gas Station
Greenville, TX
2020 - 2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Assisted in inventory management by restocking shelves and managing product displays.
- Resolved customer inquiries and complaints to ensure satisfaction and retention.
- Monitored cash drawer for accuracy and balanced at shift end to prevent discrepancies.
- Ensured compliance with company policies regarding safety and sanitation standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Assistant Manager
Chevron
Rockwall, TX
2017 - 2020
- Supported daily operations by coordinating team schedules and managing workflow efficiency.
- Executed inventory management procedures, ensuring stock accuracy and availability.
- Trained new staff on company policies, safety protocols, and operational processes.
- Developed process improvements that enhanced service delivery and reduced turnaround times.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Overnight Server
Dennys Restaurant
Rockwall, TX
2016 - 2017
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with food preparation and maintained cleanliness standards.
- Processed customer orders accurately using point-of-sale system.
- Collaborated with team members to ensure efficient table turnover.
- Refilled supplies and restocked service areas throughout shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Overnight Server
Dennys Restaurant
Garland, TX
2016 - 2016
- Handled cash transactions and managed daily financial reports.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Trained new staff on restaurant procedures and service protocols.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Overnight Server
Dennys Restaurant
McKinney, TX
2014 - 2015
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Managed inventory of dining supplies to prevent shortages during service.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Cashier/cook
Mazzio's Pizza
Moore And Norman, Ok
2005 - 2014
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Maintained clean and organized workstations to enhance customer experience.
- Assisted customers with menu selections, providing recommendations based on preferences.
- Managed cash register, balanced cash drawers at shift end to ensure accuracy.
- Collaborated with team members during peak hours to streamline service operations.
- Trained new employees on procedures and best practices for customer service excellence.
- Implemented suggestions for improving workflow efficiency, contributing to overall productivity improvements.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Increased sales of promotional items by informing customers about current offers.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Performed cash, card, and check transactions to complete customer purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
Crew Member
Cold Stone Creamery
Grand Prairie, TX
2026 - 07.2026
- Prepared and served ice cream creations, ensuring quality and presentation standards.
- Provided excellent customer service, addressing inquiries and resolving complaints efficiently.
- Operated cash register, processed transactions accurately, and managed cash handling procedures.
- Maintained cleanliness of work areas, adhering to health and safety regulations.
- Collaborated with team members to achieve operational goals during peak hours.
- Assisted in inventory management, tracking stock levels and restocking supplies as needed.
- Trained new crew members on standard operating procedures and customer service best practices.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Graphic Design
Art Institute of Pittsburgh Online
OnlineHigh School Diploma -
Home School
Moore, OkSkills
Customer service
Teamwork and collaboration
Multitasking and organization
Time management
Problem-solving
Clear communication
Cash handling
Cleaning
Attention to detail
Customer engagement
Taking orders
Cleaning and sanitizing
Self-discipline
Flexible schedule
Safe food handling
Integrity and honesty
Safety awareness
Drive-thru operations
IMPORTANT INFORMATION
- CANCELLATION FEE MAY APPLY.
- Visit Amtrak.com/coronavirus to learn about Amtrak's enhanced safety and cleaning measures and updated travel information.
- Facial coverings: While Amtrak passengers and employees are no longer required to wear masks while on board trains or in stations, masks are welcome and remain an important preventive measure against COVID-19.
- Follow guidance on safe travel: Do not travel if you're currently experiencing COVID-19 symptoms, you've tested positive for COVID-19 within the last 10 days or you meet public health criteria for quarantine.
- ETickets for Reserved services are valid only for the specific train number, date and accommodation type booked.
- Customers are encouraged to arrive at the station 30 minutes before departure or 60 minutes if in need of ticketing and/or baggage assistance, or if you're boarding at a Canadian station. Check the recommended arrival times for your departure station at Amtrak.com/stations.
- Tickets are non-transferable. They are valid only for the personal use of the passenger(s) named on the ticket.
- Changes to your itinerary may result in an increase to your fare, and may result in fees or forfeiture of value. Learn more at Amtrak.com/changes.
- Skip the line and save time. If your train is canceled, you can modify your reservation in the Amtrak app or on Amtrak.com.
- Carry-on baggage is limited to 2 personal items under 14x11x7 inches & 25 lbs. per item, and 2 bags under 28x22x14 inches & 50 lbs. per bag, per passenger. You may be charged a baggage fee or denied boarding if your items exceed these limitations. Learn more at Amtrak.com/baggage.
- At most stations where checked baggage service is available, baggage check-in normally must be completed by 45 minutes prior to departure. Learn more at Amtrak.com/checked-baggage.
- Check the departure board or ask a uniformed Amtrak employee to find your boarding location.
- If You See Something Say Something. Contact Amtrak Police at 1-800-331-0008 or text to APD11 (27311).
Timeline
Graphic Design
Art Institute of Pittsburgh Online
High School Diploma -
Home School
Server Assistant
Main Event
2026 - 2026
Shift Leader
Smoothie King
2024 - 2026
Shift Leader
Smoothie King
2023 - 2024
Shift Leader
Smoothie King
2022 - 2023
Cashier
Circle K Gas Station
2020 - 2022
Assistant Manager
Chevron
2017 - 2020
Overnight Server
Dennys Restaurant
2016 - 2017
Overnight Server
Dennys Restaurant
2016 - 2016
Overnight Server
Dennys Restaurant
2014 - 2015
Cashier/cook
Mazzio's Pizza
2005 - 2014
Crew Member
Cold Stone Creamery
2026 - 07.2026