Ashley Kellam
Burlington,NC
Summary
Dedicated to complete knowledge of company products and services for optimized customer service. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Focused cashier with strong understanding of retail operations. Offering extensive experience in high-volume settings. Highly service-minded and professional with customers and employees alike. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Hursey's BBQ
Burlington, NC
10.2015 - Current
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
Cashier
Canteen Dining At ACC
Graham, NC
01.2014 - 10.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Learned prep and cooks positions and provided backup at key times.
Waitress
The Cutting Board
Burlington, NC
09.2007 - 09.2010
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Checked identification for minimum age for sale of alcoholic beverages.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
Education
High School Diploma -
Southeast Guilford High School
Greensboro, NC06.2008
Skills
- Cost Control
- Training
- Sweeping and Mopping
- Cash Handling
- Credits and Refunds
- Honest and Ethical
- Staff Supervision
- Payment Processing
- Reliable and Responsible
- Cleaning and Sanitizing
- Cash Register Operations
Timeline
Assistant Manager
Hursey's BBQ
10.2015 - Current
Cashier
Canteen Dining At ACC
01.2014 - 10.2015
Waitress
The Cutting Board
09.2007 - 09.2010
High School Diploma -
Southeast Guilford High School