Ashley Kennedy
HENDERSON
Summary
Operations and Administrative professional with experience coordinating 15+ weekly inspections, managing schedules, processing requisitions, maintaining financial records, and serving as a liaison between contractors, vendors, county departments, and the public. Proficient in Tyler Technologies, Microsoft Excel, Word, and Outlook. Recognized for strong organizational skills, attention to detail, and the ability to manage multiple priorities in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Office Manager/Administrative Assistant
Madison County Government
06.2022 - 01.2025
- Coordinated 15 + residential/commercial inspections, schedules, and administrative activities to ensure efficient daily operations and minimal scheduling conflicts.
- Worked directly with vendors, contractors, county/city departments, and the public.
- Utilized Tyler Technologies for employee time entry, payroll-related functions, and creating requisitions.
- Maintained confidential personnel and organizational records with a high degree of accuracy and discretion.
- Created and managed documents, reports, spreadsheets, and communications using Microsoft Word, Excel, and Outlook.
- Streamlined document processing and client communications, improving response times for inquiries and service requests.
- Oversaw office budget, ensuring all expenditures were within allocated funds.
Member Services Representative
Southwest Tennessee Electric Co.
11.2019 - 05.2022
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
Veterinary Technician
My Animal Hospital
12.2016 - 11.2019
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
Head Surgery Technician
Old Hatchie Veterinary Clinic
03.2013 - 07.2016
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Chester County High School
Henderson, TN05-2010
Skills
- Organizational Skills
- Data Entry
- Clear oral/written communication
- Payroll and budgeting
- Scheduling Coordination
- Office Management
- Customer Service
- Customer Relationship Management
Timeline
Office Manager/Administrative Assistant
Madison County Government
06.2022 - 01.2025
Member Services Representative
Southwest Tennessee Electric Co.
11.2019 - 05.2022
Veterinary Technician
My Animal Hospital
12.2016 - 11.2019
Head Surgery Technician
Old Hatchie Veterinary Clinic
03.2013 - 07.2016
High School Diploma -
Chester County High School