Ashley Kidd
Knoxville
Summary
Experienced Health Unit Coordinator and Accounts Receivable Clerk, recognized for strong problem-solving and organizational skills. Achievements include optimizing unit workflows and enhancing cash flow efficiency through effective invoicing and collections strategies.
Overview
19
19
years of professional experience
Work History
Health Unit Coordinator
University of Tennessee Medical Center
Knoxville,TN
04.2014 - Current
- Coordinated patient admissions, discharges, and transfers to optimize unit workflow.
- Managed electronic health records to ensure accurate and timely documentation.
- Assisted healthcare providers with scheduling appointments and follow-up care plans.
- Streamlined communication between departments to enhance patient care efficiency.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Led training sessions for new staff on unit policies and procedures.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
Accounts Receivable Clerk
TeamHealth
Louisville, TN
05.2021 - 05.2026
- Processed and reconciled accounts receivable transactions to ensure accurate financial reporting.
- Managed customer invoicing and collections, enhancing cash flow efficiency.
- Implemented strategies for reducing outstanding receivables, improving overall collection rates.
- Reviewed account discrepancies, resolving issues to maintain client satisfaction and trust.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
Registration Clerk
Tennova North Knoxville Medical Center
Powell, TN
08.2007 - 04.2013
- Processed patient registrations efficiently using electronic health record systems.
- Verified insurance information to ensure accurate billing and reduce claim denials.
- Collaborated with clinical staff to facilitate smooth patient flow and enhance service delivery.
- Trained new clerks on registration procedures and software navigation for improved team performance.
- Completed registration paperwork, verifying accurate patient information.
Education
High School Diploma -
Powell High School
Powell,TNSkills
- Records management
- Critical thinking
- Professionalism and ethics
- Patient registration
- Time management
- Invoice processing
- Attention to detail
- Insurance verification
- Generally accepted accounting principles
Timeline
Accounts Receivable Clerk
TeamHealth
05.2021 - 05.2026
Health Unit Coordinator
University of Tennessee Medical Center
04.2014 - Current
Registration Clerk
Tennova North Knoxville Medical Center
08.2007 - 04.2013
High School Diploma -
Powell High School