ASHLEY KNEE
Orting
Summary
Highly motivated to succeed and inspire staff and members. Great attention to detail with resolve to follow through on all tasks in a timely manner. Highly organized and able to multitask in a fast-paced environment. Excellent team-player mindset with ability to recognize employee skills, build on those skills, encourage their growth and delegate effectively.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Sound Credit Union
07.2022 - Current
- Understands the credit unions financial goals and strategic direction and helps guide team to accomplish these goals.
- Monitored cash intake and deposit records, insuring that the branch has enough cash on hand for day to day activity.
- Offered hands-on assistance to members and team members with more difficult transactions.
- Generated repeat business through exceptional customer service.
- Conducted coaching and provided constructive feedback to employees.
- Completed the Leadership program expanding my knowledge and strengthening my relationships here at Sound.
Universal Associate
Sound Credit Union
12.2013 - 07.2022
- Cross-sold credit cards, loans and other Credit Union products.
- Proactively supports the sales and service culture
- Educated members on online banking and mobile banking applications.
- Utilizes account information to ask pertinent questions to assess members' financial needs to offer the best products and services.
- Actively cross-sells and opens credit union products, establishes all services to members and potential members to meet their financial needs and or goals
- Understands all security and responsibilities of the departments within the credit union and maintains a working knowledge of compliance/regulations
- Provides support with auditing TCR's and Vault
- Encouraging and supportive certified mentor
Personal Banker
Wells Fargo
04.2006 - 12.2013
- Trained new employees
- Networked to increase client base and encourage existing customers to expand financial portfolios and help them succeed financially.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Exceeded my personal WOW scores
- Organized offsites to promote new business
- Trained new employees
Education
High School Diploma -
Orting High School
Orting, WA06-2003
Skills
- Product and service sales
- Customer relations
- Verbal and written communication
- Conflict resolution
- Goal setting
- Operations management
- Money handling
- Team building
Timeline
Assistant Manager
Sound Credit Union
07.2022 - Current
Universal Associate
Sound Credit Union
12.2013 - 07.2022
Personal Banker
Wells Fargo
04.2006 - 12.2013
High School Diploma -
Orting High School
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