Ashley Koch
Flanders
Summary
Highly motivated individual experienced in providing exceptional customer service. Expert in menu knowledge, order taking, and upselling techniques. Proven ability to work collaboratively with customers and other staff to ensure a positive experience.
Overview
2
2
years of professional experience
Work History
Food Server
Chili's Grill & Bar
09.2022 - 05.2023
- Created orders, documented special requests, and followed up with kitchen staff to ensure high-quality service and minimize complaints
- Interacted with customers in a pleasant manner to improve the atmosphere and provide upbeat interactions
- Kept up to date on the menu and chef specials and made recommendations to customers based on their preferences and allergies.
Ice Cream Server
Das' Creamery
02.2022 - 09.2022
- Struck up a friendly conversation with guests in order to establish rapport and encourage repeat business
- Answered phones and completed financial transactions for other team members
- Scooped ice cream into cones and dishes with care, paying attention to proportions and presentation
- Used sales techniques such as suggestive selling and others.
Cashier
Marshalls
06.2021 - 11.2021
- Credit cards, checks, gift cards, and coupons were all processed by me
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
- By highlighting target merchandise with strategic promotional approaches, I was able to consistently meet upsell goals.
Education
Business Management -
Kean University
Union, NJ05.2026
Skills
- Guest relations management
- Front-of-house display creation
- Customer service
- Creative problem solving
- Sales
- Price memorization
Accomplishments
- National Honors Society
- Collegiate Society
- Deans List
Timeline
Food Server
Chili's Grill & Bar
09.2022 - 05.2023
Ice Cream Server
Das' Creamery
02.2022 - 09.2022
Cashier
Marshalls
06.2021 - 11.2021
Business Management -
Kean University