ASHLEY LARA
NEW YORK,USA
Summary
Dynamic healthcare and operations professional with a proven track record in medical scheduling, front desk administration, call center support, and team leadership. Renowned for delivering exceptional customer service and ensuring strict adherence to HIPAA compliance while thriving in fast-paced environments without compromising accuracy or professionalism. Adept at streamlining processes to enhance efficiency and foster a collaborative team atmosphere. Committed to driving operational excellence and enhancing patient experiences through meticulous attention to detail and proactive problem-solving.
Overview
3
3
years of professional experience
Work History
Scheduling Coordinator
Essen Health Care
Bronx, NY
08.2024 - 06.2025
- Coordinated patient appointment scheduling, confirmations, and rescheduling to optimize workflow in a high-demand call center.
- Facilitated accurate appointment placement by ensuring timely coordination of provider availability.
- Conducted thorough verification of patient demographics and insurance information to maintain data integrity and facilitate patient care.
- Maintained accurate records of patient interactions in EHR systems while strictly following HIPAA guidelines.
- Delivered compassionate and strategic assistance to patients, ensuring their needs were met with care and expertise.
Medical Receptionist / Assistant
CityMD Urgent Care
Yonkers, NY
10.2023 - 07.2024
- Coordinated front desk functions, enhancing patient experience in a high-volume urgent care facility.
- Managed patient check-ins and verified insurance details to maintain accurate medical records.
- Oversaw multi-line phone operations and organized appointment scheduling to enhance office efficiency.
- Facilitated collection of co-payments while ensuring strict adherence to patient confidentiality protocols.
- Coordinated back-end tasks and administrative duties to optimize clinical provider operations.
Manager
Walgreens Pharmacy
Bronx, NY
03.2022 - 10.2023
- Managed employee scheduling and staffing to ensure efficient daily store operations.
- Facilitated training, coaching, and evaluation of team members to enhance performance and service quality.
- Monitored and optimized inventory processes, ensuring adherence to cash handling and loss prevention standards.
- Investigated and resolved customer inquiries while ensuring adherence to company policies.
Education
Associates Degree -
Queensborough Community College
Bayside, NY01-2027
High School Diploma - undefined
Veritas Academy High School
Queens, NY01-2021
Skills
- Team Management
- Clinical Terminology
- HIPPA Compliance Expertise
- Administrative Support
- Documentation and Reporting
- Payroll Processing
- Customer Service
- Patient Data Collection
- Call Center Operations
- Data Entry
- Insurance Management
- Phone and Email Etiquette
LANGUAGES
English
Spanish
Timeline
Scheduling Coordinator
Essen Health Care
08.2024 - 06.2025
Medical Receptionist / Assistant
CityMD Urgent Care
10.2023 - 07.2024
Manager
Walgreens Pharmacy
03.2022 - 10.2023
High School Diploma - undefined
Veritas Academy High School
Associates Degree -
Queensborough Community College