Ashley Leana
Bedford,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Restaurant Shift Manager
Wingstop Restaurant
08.2023 - 04.2024
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Monitored employee food handling, safety and uniform requirements.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure everything to health and safety standards.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
Restaurant Shift Manager
Pizza Hut
07.2022 - 06.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Handled cash , deposits
Daycare Teacher
Small Miracles Academy Center
12.2021 - 05.2022
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Maintained open lines of communication with other staff members regarding any concerns or updates on individual students'' progress.
- Utilized technology to develop instructional materials and activities for children.
Education
High School Diploma -
North Garland High School
Garland, TXSkills
- Order Management
- Customer Service
- Problem-Solving
- Relationship Building
- Critical Thinking
- Reliable and Responsible
- Team Leadership
- Money Handling
- Calm and Pleasant Demeanor
- Conflict Resolution
- ServeSafe Manager
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Shift Manager
Wingstop Restaurant
08.2023 - 04.2024
Restaurant Shift Manager
Pizza Hut
07.2022 - 06.2023
Daycare Teacher
Small Miracles Academy Center
12.2021 - 05.2022
High School Diploma -
North Garland High School