Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Lewis

Rocky Mount,NC

Summary

Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Delivery Expert

DoorDash
Rocky Mount, NC
12.2020 - 11.2021
  • Coordinated consistent on-time deliveries of damage-free goods.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Fostered positive working relationships with regular customers.

Customer Service Representative

Dominos
Sharpsburg, NC
04.2018 - 01.2020
  • Be punctual to arrive before shift. Be well groomed and tidy while adhering to dress code policy.
  • Be prompt to greet walk-in customers with a smile and assist them to complete their order.
  • Answered customer telephone calls promptly to avoid on-hold wait times while remaining professional.
  • Recommended products to customers, thoroughly explaining details while upselling when appropriate.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • If a store is busy, apologize for the delay, be upfront with the customer and communicate the wait time. When order is complete, give customer their order with any necessary add ons (dip cups, napkins, plates, etc.) Apologize again for the wait and thank the customer for their business.

Education

High School Diploma -

Nash Rocky Mount Early College High School
Rocky Mount, NC

Skills

  • Responding to Difficult Customers
  • Order and Refund Processing
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Credit Card Payment Processing
  • Team-Oriented and Cooperative

Timeline

Delivery Expert

DoorDash
12.2020 - 11.2021

Customer Service Representative

Dominos
04.2018 - 01.2020

High School Diploma -

Nash Rocky Mount Early College High School

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Ashley Lewis