Ashley Lilje
Edgewater,FL
Summary
Dedicated hospitality professional with a strong record of delivering exceptional guest service and creating wonderful dining experiences. Known for attentive and nuanced guest care, a detail-focused approach that supports repeat business, and a genuine smile. Experienced in upselling menu items, resolving guest concerns, and coordinating with team members.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Server
Third Wave Cafe
New Smyrna Beach, Florida
12.2017 - Current
- Provided excellent service in a busy 8-table section, including large parties.
- Assisted guests with allergies in selecting safe menu options.
- Resolved guest inquiries and complaints promptly to maintain satisfaction and loyalty.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Trained new servers on menu items and service standards.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Server
The Dancing Avocado Kitchn
Daytona Beach, Florida
01.2013 - 12.2017
- Recommended desserts, appetizers, and specialty drinks, contributing to increased guest satisfaction and sales.
- Delivered food orders promptly and with polite service.
- Pre-bussed and cleared tables to facilitate quick seating for new guests, enhancing overall dining experience.
- Described menu options, offered suggestions, and took food and beverage orders.
- Explained menu items, including ingredients and cooking methods, when asked with patience.
- Managed multiple tasks during busy shifts.
- Followed health and safety rules while preparing and serving food.
- Restocked service areas regularly to sustain efficient operations during busy times, supporting smooth service flow.
Education
High School Diploma -
Northwest High School
Canal Fulton, OHSkills
- Clear communication
- Menu expertise
- Attention to detail
- Multitasking and organization
- Allergy awareness
- Sales techniques
- Outstanding guest service
- Positive attitude
- Resilient under stress
- Service prioritization
- Problem solving
Certification
- ServSafe Certified
Timeline
Server
Third Wave Cafe
12.2017 - Current
Server
The Dancing Avocado Kitchn
01.2013 - 12.2017
High School Diploma -
Northwest High School