Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ashley Lively

Rockmart,GA

Summary

Dynamic and detail-oriented Clerk with proven expertise at the United States Post Office, enhancing customer satisfaction through effective communication and efficient mail processing. Skilled in cash management and multitasking, I successfully trained new team members, contributing to improved workflow and operational efficiency. Committed to maintaining confidentiality and delivering exceptional service.

Experienced with maintaining accurate records and handling various office tasks efficiently. Utilizes strong organizational skills and attention to detail to manage daily administrative duties. Knowledge of office software and document management systems, ensuring effective support for team operations.

Overview

21
21
years of professional experience

Work History

Clerk

United States Post Office
10.2002 - 03.2024
  • Assisted in maintaining accurate inventory records using organizational tools.
  • Processed customer transactions efficiently at front desk, ensuring prompt service.
  • Collaborated with team members to enhance workflow and improve service quality.
  • Learned safety protocols and compliance regulations relevant to office environment.
  • Organized and maintained files for easy access, enhancing operational efficiency.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Processed incoming and outgoing mail and packages according to established procedures.

Education

Rockmart High School
Rockmart, GA

Skills

  • Telephone etiquette
  • Customer satisfaction
  • Cash handling
  • Cash management
  • Prioritization
  • Relationship building
  • Research
  • Mail handling
  • Processing mail
  • Mail sorting
  • Typing speed
  • Handling payments
  • Multitasking Abilities
  • Customer communication
  • Customer service
  • Teamwork and collaboration

Accomplishments

    Received an award in early 2000's for being the top sales person in 301 District.

Timeline

Clerk

United States Post Office
10.2002 - 03.2024

Rockmart High School

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Ashley Lively