Ashley Lopez-Martinez
Strongsville
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Agent
Homestead Insurance Agency
01.2025 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Streamlined administrative tasks, improving overall office efficiency and productivity.
Server
Johnny J's Pub & Grille
01.2023 - 03.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Preschool Teacher
Imagination Station Early Learning Center
02.2023 - 12.2024
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
Preschool Teacher
KinderCare Learning Centers
07.2022 - 01.2023
- Aided in the preparation of instructional materials, ensuring resources were readily available for each lesson.
- Served as a positive role model for students, demonstrating professionalism, empathy, and enthusiasm in all interactions.
- Supported lead teacher in conducting assessments to measure student progress and identify areas requiring additional focus.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Implemented behavior management strategies effectively, promoting a positive atmosphere within the classroom.
Server
Buffalo Wild Wings
08.2021 - 01.2023
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Assistant Manager
L.A Tan
06.2019 - 09.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
Associate of Arts - Psychology
Cuyahoga Community College
Cleveland, OH05-2025
High School Diploma -
Hononegah Community High School
Rockton, IL05-2018
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Data entry
- Relationship building
Certification
- Licensed in Property and Casualty
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Insurance Agent
Homestead Insurance Agency
01.2025 - Current
Preschool Teacher
Imagination Station Early Learning Center
02.2023 - 12.2024
Server
Johnny J's Pub & Grille
01.2023 - 03.2025
Preschool Teacher
KinderCare Learning Centers
07.2022 - 01.2023
Server
Buffalo Wild Wings
08.2021 - 01.2023
Assistant Manager
L.A Tan
06.2019 - 09.2021
Associate of Arts - Psychology
Cuyahoga Community College
High School Diploma -
Hononegah Community High School
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