Ashley Lua
Fullerton,CA
Summary
Dynamic and dependable professional with a positive attitude and a proven track record of delivering exceptional customer service. Committed to precise cash handling and streamlining transaction processes to enhance operational efficiency. Passionate about fostering a welcoming environment that prioritizes customer satisfaction and builds lasting relationships. Eager to contribute strong interpersonal skills and a proactive approach to any team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
WKS Restaurant Group - El Pollo Loco
Fullerton, CA
06.2025 - Current
- Takes guest's order in a friendly and courteous manner and accepts payment from guests
- Reports to Assistant and General Manager
- Follows company food handling and safety procedures
- Counts cash before and after working register
- Recognizes, greets, takes guest order, and uses suggestive and/or upselling for every order taken
- Uses Micro's system to enter orders, corrects mistakes; communicates to manager when void occurs or problem arises
- Collects payment, gives guest correct changes
- Gives guest receipt, points out beverage and salsa bar, thanks guest, and gives proper departing comment
- Utilizes total guest satisfaction and pleasantly/quickly corrects mistakes and answers guest's questions
- Maintains correct flow of orders at drive-thru window
- Uses wireless or intercom communication system to communicate with guest (drive-thru)
- Works at a pace that enables the drive-thru team to meet or exceed company service time standards (drive-thru)
- Responsible for proper cash handling and any cash shortages and/or overages
- Cleans and sanitizes entire work area
- Regularly assists expediter and/or service assistant
- Assists in training new cashiers
- Periodically performs additional duties as assigned by direct supervisor
Tutor
Primus Academy
Fullerton, CA
08.2022 - 08.2025
- Supported students with helpful study habits and exam strategies
- Facilitated engaging tutoring sessions that promoted active participation and critical thinking skills
- Monitored student progress and provided constructive feedback to enhance academic performance
- Developed customized lesson plans to address individual student needs and learning styles
- Utilized educational technology tools to enhance instructional delivery and student engagement
- Evaluated curriculum effectiveness and recommended improvements based on student outcomes and feedback
- Provided homework assistance using specific curriculum and materials
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons
- Tutored diverse groups of students of all ages to strengthen subject comprehension, boost confidence, and build important learning skills
- Implemented strategies to manage classroom behavior effectively, creating conducive learning environment for all students
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles
Seasonal Cashier
Burlington Stores
Fullerton, CA
10.2024 - 01.2025
- Deliver excellent customer service with a positive, professional attitude
- Assisted customers with inquiries, ensuring a positive shopping experience
- Maintained clean and organized checkout area to enhance efficiency
- Resolved customer issues effectively, enhancing satisfaction and loyalty
- Process layaways, returns, and exchanges
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Perform other tasks as assigned by manager from time-to-time
Entry Level Sales Associate
Venatic inc
Santa Ana, CA
01.2024 - 02.2024
- Educate consumers on the positive effects of making the switch to our telecommunications services
- Become a telecommunications master, staying up-to-date on all relevant market trends by attending meetings and conducting extensive research
- Represent our clients professionally and proudly to increase customer base and improve sales profit margins
- Strong ability to connect with customers, build trust, and foster relationships for years to come
- Document and record confidential client information accurately and efficiently
- Adequate present information to customers one-on-one or in small groups
- Active listening to all customer concerns and objections to better understand their needs and educate them on how our services can be tailored to their individual needs
- I made it to leader, but I came in late that day and never got promoted. It was a title type of thing, I got paid the same as everyone else
Cashier/Sales Associate
Burlington Stores
York, PA
06.2023 - 11.2023
- Deliver excellent customer service with a positive, professional attitude
- Assisted customers with inquiries, ensuring a positive shopping experience
- Maintained clean and organized checkout area to enhance efficiency
- Resolved customer issues effectively, enhancing satisfaction and loyalty
- Process layaways, returns, and exchanges
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Perform other tasks as assigned by manager from time-to-time
- Restocked and organized merchandise in front lanes
- Stocked, tagged and displayed merchandise as required
- Mentored new employees on cashier duties and best practices, improving overall staff performance
- Provided backup support for other departments when needed, showcasing versatility within the retail environment
- Assisting customers in locating merchandise when needed
- Assisting in floor moves, merchandising, and display maintenance
Education
Associate's degree - Biology
Fullerton College
Fullerton, CA02.2026
High School Diploma -
La Vista High School
Fullerton, CA12.2022
Skills
- Customer service
- Customer assistance
- Patience and empathy
- Team collaboration
- Cleaning and sanitizing
- Complex Problem-solving
- Complaint resolution
- Basic math
- Credit and cash transactions
- Work ethic and integrity
- Dependability and reliability
- Point-of-sale system
Certification
- Child Abuse and Neglect Mandated Reporter April 2025 to Present
- CPR Certification February 2025 to February 2027
- Food Handler Certification December 2023 to December 2026
Languages
Bilingual
Spanish - Beginner
English - Fluent
Timeline
Cashier
WKS Restaurant Group - El Pollo Loco
06.2025 - Current
Seasonal Cashier
Burlington Stores
10.2024 - 01.2025
Entry Level Sales Associate
Venatic inc
01.2024 - 02.2024
Cashier/Sales Associate
Burlington Stores
06.2023 - 11.2023
Tutor
Primus Academy
08.2022 - 08.2025
Associate's degree - Biology
Fullerton College
High School Diploma -
La Vista High School