Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Lyon

San Ramon,CA

Summary

Dedicated supervisor with a strong background in managing daily operations and optimizing team performance. Known for effective conflict resolution and time management skills, committed to enhancing service quality and guest satisfaction.

Overview

1
1
Certification
12
12
years of professional experience

Work History

server/supervisor/bartnder

lita
Walnut Creek, California
03.2022 - Current
  • Supervised daily operations, ensuring smooth service flow during peak hours.
  • Managed scheduling and coordinated staff assignments to ensure optimal coverage during shifts.
  • Trained new staff on service standards and company policies, improving overall team performance.
  • Resolved customer complaints to maintain high satisfaction levels among guests.
  • Collaborated with kitchen staff to guarantee timely food delivery to guests.

server/trainer

Revel Kitchen and Bar
Danville, California
10.2020 - 05.2022
  • Conducted ongoing staff training to improve customer service skills and enhance guest satisfaction.
  • Trained new servers on menu items and service standards to ensure consistent quality of service.
  • Welcomed guests warmly, took beverage orders, and provided menu guidance to enhance dining experience.

server/trainer

Fog Harbor Fish House
10.2014 - 03.2020
  • Welcomed guests with personable attitude, delivered beverage orders, and guided menu selections to enhance dining experience.
  • Trained new servers on menu items and service standards to ensure consistent customer experience.
  • Maintained positive learning environment by promptly addressing questions or concerns from participants to support their development.

Education

BBA - Business Administration And Management

Western Governors University
Salt Lake City, UT
01-2027

Skills

  • Staff training
  • Service excellence
  • Conflict resolution
  • Team collaboration
  • Time management skills
  • Project management

Certification

  • serve safe
  • workplace violence
  • responsible beverage service

Timeline

server/supervisor/bartnder

lita
03.2022 - Current

server/trainer

Revel Kitchen and Bar
10.2020 - 05.2022

server/trainer

Fog Harbor Fish House
10.2014 - 03.2020

BBA - Business Administration And Management

Western Governors University
Ashley Lyon