Dedicated supervisor with a strong background in managing daily operations and optimizing team performance. Known for effective conflict resolution and time management skills, committed to enhancing service quality and guest satisfaction.
Overview
1
1
Certification
12
12
years of professional experience
Work History
server/supervisor/bartnder
lita
Walnut Creek, California
03.2022 - Current
Supervised daily operations, ensuring smooth service flow during peak hours.
Managed scheduling and coordinated staff assignments to ensure optimal coverage during shifts.
Trained new staff on service standards and company policies, improving overall team performance.
Resolved customer complaints to maintain high satisfaction levels among guests.
Collaborated with kitchen staff to guarantee timely food delivery to guests.
server/trainer
Revel Kitchen and Bar
Danville, California
10.2020 - 05.2022
Conducted ongoing staff training to improve customer service skills and enhance guest satisfaction.
Trained new servers on menu items and service standards to ensure consistent quality of service.
Welcomed guests warmly, took beverage orders, and provided menu guidance to enhance dining experience.
server/trainer
Fog Harbor Fish House
10.2014 - 03.2020
Welcomed guests with personable attitude, delivered beverage orders, and guided menu selections to enhance dining experience.
Trained new servers on menu items and service standards to ensure consistent customer experience.
Maintained positive learning environment by promptly addressing questions or concerns from participants to support their development.