Ashley Mack
Edmond,OK
Summary
Dynamic insurance professional with a robust background in managing diverse client portfolios and delivering tailored insurance solutions. Proven success in driving results through strategic planning and a commitment to client-focused service. Recognized as a highly collaborative team player, known for adaptability and reliability in fast-paced environments. Expertise in policy negotiation and revenue enhancement through effective upselling, complemented by a passion for mentorship and professional development.
Overview
12
12
years of professional experience
Work History
Account Executive
Newfront Insurance Services
05.2023 - Current
- Developed comprehensive insurance plans tailored to client needs and risk profiles.
- Cultivated strong client relationships, resulting in increased retention and satisfaction.
- Led cross-functional teams to drive renewal and project delivery and enhance client satisfaction.
- Collaborated with underwriters to streamline the approval process for complex policies.
- Facilitated training sessions to promote knowledge sharing and skill enhancement among teams.
- Mentored junior staff on best practices in customer service and policy management.
Sr. Account Manager
HUB International Mid-America
Oklahoma City, OK
11.2021 - 05.2023
- Administered a $4 million premium book of business, ensuring compliance and strategic growth within homebuilders program.
- Provided guidance and support to develop skills of lower-level account managers and assistant account managers.
- Analyzed clients' insurance requirements and critically assessed multiple insurance options to ensure suitability and effectiveness.
- Makes appropriate recommendations to clients in response to changes independent of manager approval.
- Act as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience based judgment to resolve.
- Work closely with Producers and other colleagues on all aspects of client service, marketing, and renewal processes.
Account Manager
Insurance Agency Of Mid-America
Oklahoma City, OK
10.2018 - 11.2021
- Manage book of business primarily of contractors of $2.5M in premium across 68 accounts.
- Provide timely responses to requests for information & documents; handling or referring underwriter questions; maintaining control on diaries, renewal expirations and binders; processing claims, renewals, new business transactions, cancellations, audits, and endorsements
- Consult with clients to help process quotes and issue renewals or any updates needed to current policies
- Deliver engaging and polished presentations to highlight products and draw favorable competitor comparisons
- Improve account management by predicting potential competitive threats and outlining proactive solutions
- Contribute to annual revenue by selling new services and developing new accounts
- Display a consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Account Manager
Acrisure
Oklahoma City, OK
03.2017 - 10.2018
- Manage a $500K revenue book of business in the Commercial Department
- Utilize EPIC to maintain accurate client and policy information
- Process and prepare new and renewal accounts for marketing, placement and delivery
- Enter and bind quotes in various carrier databases
- Recognize discrepancies in information; research and prove accurate information; communicate modification with appropriate parties.
Client Service Representative
Arthur J Gallagher
Oklahoma City, OK
09.2013 - 04.2017
- Research, analyze, and resolve complex service issues
- Serve as a liaison between insurance carrier and clients
- Prepare renewals and client information presentations
- Utilize multiple systems for claims and underwriting information
- Respond to client questions and maintain a log of conversations
- Assist with a $2M revenue book of business in Power & Utilities Department.
Education
Bachelor of Arts - Business Administration
Southern Nazarene University
Bethany, OK05-2025
Skills
- Client relationship management
- Teamwork and collaboration
- Issue resolution
- Project management
- Revenue growth
- Customer needs assessment
- Client consultation
- Systems and software expertise
- Guiding junior professionals
Timeline
Account Executive
Newfront Insurance Services
05.2023 - Current
Sr. Account Manager
HUB International Mid-America
11.2021 - 05.2023
Account Manager
Insurance Agency Of Mid-America
10.2018 - 11.2021
Account Manager
Acrisure
03.2017 - 10.2018
Client Service Representative
Arthur J Gallagher
09.2013 - 04.2017
Bachelor of Arts - Business Administration
Southern Nazarene University
Professional Evaluation Excerpts
- "...Ashley has shown remarkable adaptability by effectively managing departmental procedural changes while taking on new accounts." - S. Bowman (Manager), 2025
- "...Ashley exhibits strong mentorship skills helping in fostering a cohesive team environment." - S. Bowman (Manager), 2025
- "...Ashley has provided steadfast support and adapts to challenges with resilience." - S. Bowman (Manager), 2024
- "...Ashley contributes to cross-functional projects, participates in feedback and is active in process improvements. She is a champion of enforcing department guidelines and excels at prioritizing workload while taking the initiative to seek solutions before presenting them to management. - S. Bowman (Manager), 2023