Ashley Maranda Mann
Porter
Summary
Results-driven Manager experienced in strategic planning, team leadership, and operational improvement. Achieved high productivity and efficient task completion through effective communication and problem-solving skills. Focused on maximizing team performance and optimizing procedures to exceed business objectives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manager
Whataburger
Houston
02.2022 - Current
- Managed daily operations to facilitate seamless business functions.
- Delivered exceptional customer service to improve client satisfaction.
- Delivered exceptional customer service to improve client satisfaction.
- Managed daily operations to facilitate seamless business functions.
- Conducted daily inventory counts to track stock levels accurately.
- Inventory control
School Bus Driver
Conroe Independent School District
Oak Ridge North
03.2017 - 02.2022
- Implemented safety practices that enhanced risk management
- Coordinated multiple tasks to ensure smooth operations in fast-paced environment
- Drove vehicles to transport passengers safely and reliably
- Maintained a CDL Class B license for truck operation
- Vehicle inspection
Senior Assistant Manager
Cinemark
The Woodlands
03.2008 - 01.2017
- Managed employee relations and policies, enhancing workplace communication and compliance
- Conducted employee evaluations to assess performance and development needs.
- Training & Development
- Supervising Experience
- Recruiting
- Interviewing
- Processed employee payroll accurately
- Fostered collaborative work environment, improving team cohesion and morale
- Administrative Experience
- Budgeting
- Conducted regular safety briefings
- Food handling
- Inventory Control
Customer Service Associate
Old Navy
Conroe
01.2007 - 03.2008
- Assisted customers with inquiries about products and services to resolve issues and ensure satisfaction
- Explained product benefits to improve customer understanding and support informed purchasing decisions
- Managed inventory levels to maintain product availability and optimize stock organization
Customer Service Representative
Western Finance
Conroe
01.2006 - 01.2007
- Assisted clients with inquiries and provided tailored solutions
- Assisted clients with inquiries and provided tailored solutions
- Maintained current knowledge of customer accounts to enhance service delivery
- Maintained current knowledge of customer accounts to enhance service delivery
- Resolved payment issues and customer disputes, ensuring customer satisfaction
- Explained products and benefits
- Managed cash transactions efficiently
Education
High school diploma -
Skills
- Human Resources
- Management
- Leadership
- Training & Development
- Employee Evaluation
- Recruiting
- Interviewing
- Supervising Experience
- Payroll
- Office Management
- Office administration
- Budgeting
- Business Development
- Food Safety
- Maintenance
- Employee Orientation
- Food Safety
Certification
CDL B
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information - Certificates
Food handlers certificate
Timeline
Manager
Whataburger
02.2022 - Current
School Bus Driver
Conroe Independent School District
03.2017 - 02.2022
Senior Assistant Manager
Cinemark
03.2008 - 01.2017
Customer Service Associate
Old Navy
01.2007 - 03.2008
Customer Service Representative
Western Finance
01.2006 - 01.2007