Ashley Marlow
Siloam Springs,AR
Summary
Professional in real estate transactions, bringing valuable experience in escrow processes and client relations. Known for collaborative spirit and commitment to achieving smooth and timely closings. Reliable and adaptable, with strong skills in document management and customer service.
Overview
18
18
years of professional experience
Work History
Cashier
Superior Discount Beverage
Greenwood, IN
08.2022 - 02.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with product inquiries and selections.
- Prepared merchandise for sale by organizing shelves and displays.
- Collaborated with team members to ensure smooth store operations.
- Ensured cleanliness and organization of checkout area at all times.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Test Scorer
BCforward
Indianapolis, IN
04.2021 - 06.2021
- Evaluated test responses to ensure alignment with scoring guidelines.
- Collaborated with team members to maintain consistent scoring standards.
- Scored end of year essays and recorded grades
- Notified our instructors of errors or problems with assignments
- Understood and followed oral and written directions
- Worked successfully with a diverse group of coworkers to accomplish our grading goals
Escrow Assistant
WFG National Title Company
San Bernardino, CA
08.2018 - 06.2020
- Processed escrow documents to ensure compliance with regulatory standards and company policies.
- Coordinated with lenders, agents, and clients to facilitate smooth transactions.
- Maintained accurate records of escrow activities using proprietary software systems.
- Assisted in resolving title issues by conducting thorough research and analysis.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Obtained documents such as proof of insurance and HOA statements.
- Maintained open communication with lenders, brokers and borrowers.
- Followed-up on status of releases, policies, and return of recorded documents.
- Supported team members in managing their workload, contributing to a more productive work environment.
- Maintained organized files for easy access, increasing team efficiency during transaction reviews.
- Prepared estimated closing statements for buyer and seller.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Handling sensitive financial information securely, protecting both clients'' privacy and company reputation.
- Coordinated with title companies to efficiently process title orders, resulting in smoother transactions.
- Consistently updated client information in company database, keeping records accurate and up-to-date throughout the transaction process.
- Facilitated smooth document signing appointments, ensuring clients understood each step of the process.
- Enhanced client satisfaction by delivering timely and accurate escrow services.
Escrow Assistant
Route 66 Escrow
Victorville, CA
05.2016 - 08.2018
- Communicated effectively with stakeholders to provide updates on transaction statuses.
- Prepared closing statements and ensured timely disbursement of funds at closing.
- Implemented process improvements that enhanced workflow efficiency within the team.
- Trained new staff on escrow procedures and best practices for document handling.
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Scheduled signings and gathered required paperwork.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Obtained documents such as proof of insurance and HOA statements.
- Maintained open communication with lenders, brokers and borrowers.
- Followed-up on status of releases, policies, and return of recorded documents.
- Supported team members in managing their workload, contributing to a more productive work environment.
- Maintained organized files for easy access, increasing team efficiency during transaction reviews.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Handling sensitive financial information securely, protecting both clients'' privacy and company reputation.
- Coordinated with title companies to efficiently process title orders, resulting in smoother transactions.
Escrow Assistant/Receptionist
AMX 390, Inc.. Dba Diamond Escrow
Hesperia, CA
07.2015 - 05.2016
- Assisted in preparing and reviewing escrow documents for accuracy and compliance.
- Coordinated communication between clients, real estate agents, and lenders to ensure smooth transactions.
- Managed distribution of closing disclosures and settlement statements to all parties involved.
- Maintained organized records of transactions and files in accordance with company policies.
- Supported senior escrow officers in complex transactions, enhancing team efficiency.
- Managed multiple high-priority tasks simultaneously while maintaining strict deadlines and attention to detail.
- Studied and clarified buyer, seller, and lender instructions to determine escrow requirements.
- Streamlined escrow processes by implementing efficient filing and tracking systems.
- Improved communication between clients and agents by promptly addressing inquiries and providing status updates.
- Processed and verified all new account applications and documents.
- Managed front desk operations, ensuring a welcoming environment for clients and visitors.
- Coordinated appointment scheduling, optimizing calendar efficiency for multiple staff members.
- Processed incoming calls and inquiries, providing accurate information and directing to appropriate departments.
Front Desk Receptionist
Perry's Business Service
Apple Valley, CA
08.2012 - 07.2015
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated appointment scheduling, optimizing calendar management for staff and clients.
- Maintained accurate records of visitor logs and office communications to enhance operational efficiency.
- Streamlined phone call routing procedures, enhancing communication flow within the organization.
Family Nanny
Toni McAnnally
Apple Valley, CA
07.2005 - 08.2012
- Supervised daily activities, ensuring children's safety and well-being.
- Developed engaging educational activities to promote learning and social skills.
- Coordinated schedules for multiple children, optimizing time management for family routines.
- Communicated effectively with parents regarding children's progress and behavioral concerns.
- Established a safe, nurturing environment fostering emotional and social development.
- Played games, worked on puzzles, and read books to young children.
- Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage selfregulation.
- Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
- Adapted quickly to evolving family dynamics or schedule changes to ensure a smooth transition period for the children involved.
- Safeguarded children''s well-being by closely monitoring their activities and providing appropriate supervision at all times.
- Established open communication with parents for seamless coordination in children''s daily routines and schedules.
- Facilitated relationships with children and parents by developing caring and structured home environments.
Education
Bachelor of Science - Business/Accounting
University of Phoenix
Tempe, AZ10-2016
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Reliability and punctuality
- Professionalism and courtesy
- POS system operations
- Escrow knowledge
- Document preparation
- Teamwork and collaboration
- Multitasking
- Adaptability and flexibility
Timeline
Cashier
Superior Discount Beverage
08.2022 - 02.2023
Test Scorer
BCforward
04.2021 - 06.2021
Escrow Assistant
WFG National Title Company
08.2018 - 06.2020
Escrow Assistant
Route 66 Escrow
05.2016 - 08.2018
Escrow Assistant/Receptionist
AMX 390, Inc.. Dba Diamond Escrow
07.2015 - 05.2016
Front Desk Receptionist
Perry's Business Service
08.2012 - 07.2015
Family Nanny
Toni McAnnally
07.2005 - 08.2012
Bachelor of Science - Business/Accounting
University of Phoenix