Ashley Marshall
Summary
Results-driven Assistant Manager with expertise in customer service, team leadership, and operational strategy development. Bilingual in English and Spanish, skilled in problem resolution and team collaboration that enhances productivity and customer satisfaction. Experienced in overseeing employee performance and guiding new talent, while maintaining efficient operations and strong client relationships.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Lakeshore Management
Seffner
02.2026 - Current
- Created reports on sales trends, inventory levels, and financial data.
- Contributed to development of operational strategies, enhancing efficiency and productivity.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer issues with knowledgeable and friendly service, promoting high satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted testing of software and systems to ensure quality and reliability.
- Worked effectively in team environments to make the workplace more productive.
- Resolved issues efficiently, showcasing strong problem-solving skills.
Server
Dinos Drive In
Winter Haven
01.2024 - 02.2026
- Provided excellent customer service in a fast-paced dining environment.
- Greeted customers, answered questions, and recommended specials to boost sales.
- Resolved customer inquiries and issues promptly to enhance overall dining experience.
- Trained new servers on restaurant procedures and service standards to ensure consistent service quality.
- Maintained cleanliness and organization of dining areas and service stations.
- Inspected food quality and presentation prior to serving customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Processed cash and credit transactions accurately during busy shifts.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
High School Diploma -
Discovery High School
Lake Alfred, FL05-2025
Some College (No Degree) - Dental Hygiene
Valencia College
Orlando, FL06-2026
Skills
- Inventory management
- Customer service
- Problem resolution
- Team leadership
- Team collaboration
- Team building
- Time management
- Goal setting
- Bilingual in English and Spanish
- Problem solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Assistant Manager
Lakeshore Management
02.2026 - Current
Server
Dinos Drive In
01.2024 - 02.2026
High School Diploma -
Discovery High School
Some College (No Degree) - Dental Hygiene
Valencia College