Ashley Martinez
Porter
Summary
Reliable and friendly customer service professional with several years of experience working in a fast-paced grocery store environment. Known for providing excellent service, handling transactions accurately, and creating a positive experience for customers. A strong team player who adapts easily to changing schedules, takes initiative, and remains calm and organized during busy shifts
Overview
7
7
years of professional experience
Work History
Cashier
HEB Grocery Store
Kingwood, TX
10.2019 - Current
- Processed customer transactions efficiently and accurately at checkout.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Assisted customers with product inquiries and provided recommendations to improve satisfaction.
- Managed cash register, ensuring accurate cash handling and balancing at shift end.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
Lifeguard
Kingwood Community Pool Company
Kingwood, TX
05.2019 - 08.2019
- Monitored pool area to ensure safety and compliance with health regulations.
- Learned first aid and CPR in case of emergency situations, ensuring rapid response.
- Conducted regular inspections of pool facilities and equipment for maintenance needs.
- Educated patrons on pool rules and safety procedures to promote awareness.
- Collaborated with team members to maintain cleanliness and order in swim areas.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Observed weather and water conditions and alerted visitors to potential dangers, such as storms.
Education
High School Diploma -
Porter High School
Porter, TX05.2021
Skills
- Customer service
- Communication skills
- Flexible scheduling
- Attention to detail
Timeline
Cashier
HEB Grocery Store
10.2019 - Current
Lifeguard
Kingwood Community Pool Company
05.2019 - 08.2019
High School Diploma -
Porter High School