Ashley Mason
Alexandria,LA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Manager
Wendy's
07.2022 - 05.2024
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Played essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
Assistant Manager
McDonald's
04.2018 - 03.2022
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Peabody Magnet High School
Alexandria, LA05.2013
Skills
- Shift Management
- Cash Handling
- Inventory Control
- Supervising Experience
- Sales
- Management
- Food Safety
- Assistant Manager Experience
Certification
ServSafe
Timeline
Shift Manager
Wendy's
07.2022 - 05.2024
Assistant Manager
McDonald's
04.2018 - 03.2022
High School Diploma -
Peabody Magnet High School