Ashley Mastendri

• Provides attentive service, regularly checking on guests to ensure their needs are met.
• Demonstrates flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
• Enhances customer experience by efficiently taking and delivering drink orders, providing excellent service.
• Elevates customer satisfaction by promptly addressing any concerns or special requests.
• Ensures compliance with health and safety regulations, maintaining clean and safe environment for both patrons and coworkers.

• Served high customer volumes during special events, nights, and weekends.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with co-workers.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

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• Increased repeat clientele by building rapport with patrons and anticipating their preferences.
• Worked in various areas of the casino as a on-call employee
• Adapted to fast-paced environment, maintaining high-quality service during rush hours and special events.
• Resolved customer complaints with empathy and professionalism, turning potential negative experiences into positive ones.
• Answered customers' questions, recommended items, and recorded order information.