Ashley Matadama
San Diego,CA
Summary
Dynamic and dedicated professional with a strong background in customer service and construction. At Los Panchitos Mexican Food, I excelled in money handling and issue resolution, enhancing customer satisfaction and loyalty. Known for my work ethic and integrity, I consistently contributed to a clean and organized environment while meeting high standards. I have the ability to multitask efficiently to complete the required tasks.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Los Panchitos Mexican Food
San Diego, CA
11.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Improved efficiency, organized checkout area for optimal workflow.
Construction Worker
Trademark
San Diego, CA
03.2023 - 09.2023
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Provided labor support to carpenters, masons and other skilled trades.
- Led team in high-pressure environments to meet strict deadlines, ensuring project completion on time.
- Led safety workshops for crew, fostering culture of safety and reducing incidents on site.
- Increased safety awareness through conducting regular training sessions for staff and implementing best practices on the job site.
Waitress
Mariscos Altata
San Diego, CA
05.2022 - 11.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Checked guests' identification before serving alcoholic beverages.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
High School Diploma -
Ramona High School
Riverside, CA06.2022
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Issue resolution
- Order packaging
- Sales expertise
- Loyalty program promotion
- Online orders preparation
- Honest and dependable
- Problem-solving
Certification
Food handler's certification
CPR certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Construction Worker
Trademark
03.2023 - 09.2023
Cashier
Los Panchitos Mexican Food
11.2022 - Current
Waitress
Mariscos Altata
05.2022 - 11.2022
High School Diploma -
Ramona High School