Ashley Maxie
Summary
Dynamic professional with a proven track record at Petsmart, excelling in customer service and sales leadership. Recognized for enhancing employee morale and implementing effective training programs. Skilled in cash handling and fostering strong relationships with clients, resulting in increased customer satisfaction and loyalty. Committed to maintaining a safe and efficient working environment.
Overview
14
14
years of professional experience
Work History
Lead With Keys
Petsmart
10.2023 - 01.2025
- Collaborated with management to develop strategic plans aligned with company goals.
- Increased employee morale through consistent recognition of individual achievements and fostering a supportive team culture.
- Provided excellent customer service by addressing inquiries, offering recommendations, and ensuring prompt resolutions.
- Resolved customer complaints promptly, maintaining high levels of customer satisfaction.
- Maintained a safe working environment by enforcing safety policies and conducting regular inspections.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Pet Hotel Lead
Petsmart
09.2016 - 10.2023
- Implemented staff training programs to enhance team members'' skills, knowledge, and abilities in caring for diverse breeds and species of animals.
- Coordinated daily schedules for pet enrichment activities such as playtime sessions or grooming appointments based on individual preferences and needs.
- Contributed ideas during staff meetings to improve overall operations and foster a positive work environment.
- Maintained detailed records of guest stays, vaccinations, medical conditions, and special needs to ensure personalized care was provided for each animal.
- Collaborated with management on strategic planning initiatives to increase revenue growth, expand services offered, and improve overall customer experience.
Overnight Pet Care Specialist
Petsmart
01.2015 - 09.2016
- Exhibited excellent problem-solving abilities when faced with unexpected challenges or issues in caring for pets, adapting quickly to find suitable solutions.
- Ensured accurate record-keeping of pet information such as feeding schedules, medication requirements, and special needs or requests from clients.
- Monitored pets for signs of distress or illness, acting promptly to address any concerns and communicate with owners as needed.
Pet Hotel Associate
PetSmart
08.2014 - 01.2015
- Prevented accidents or injuries by promptly identifying potential hazards within the facility and taking corrective action as needed.
- Assisted with the design and implementation of special events like holiday parties or themed playdates for pets, boosting client engagement and satisfaction.
- Enhanced customer satisfaction by providing exceptional care and attention to pets during their stay at the hotel.
- Boosted pet owners'' confidence in our services through regular updates and clear communication regarding their pets'' wellbeing.
Cashier Supervisor
Save A Lot
06.2011 - 08.2014
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
Education
No Degree - Associate
Hinds Community College
Raymond, MSHigh School Diploma -
Provine High School
Jackson Ms06-2010
Skills
- Sales leadership
- Employee scheduling
- Store maintenance
- Customer service
- Cash handling
- Computer literate
- office management skills
- filing experience
- billing process management
Jackson Zoo Docent volunteers 2008
I volunteers at the Jackson zoo docent 2008, for about a couple month.
Timeline
Lead With Keys
Petsmart
10.2023 - 01.2025
Pet Hotel Lead
Petsmart
09.2016 - 10.2023
Overnight Pet Care Specialist
Petsmart
01.2015 - 09.2016
Pet Hotel Associate
PetSmart
08.2014 - 01.2015
Cashier Supervisor
Save A Lot
06.2011 - 08.2014
No Degree - Associate
Hinds Community College
High School Diploma -
Provine High School
Similar Profiles
Jessica SorrellJessica Sorrell
Manager at PetsmartManager at Petsmart
Callista BrownCallista Brown
Professional Dog Bather at PetsmartProfessional Dog Bather at Petsmart
Elizabeth WelschElizabeth Welsch
Retail Sales Associate at PetsmartRetail Sales Associate at Petsmart
Chloe RomeroChloe Romero
Sales Associate/Pet Ambassador at PetsmartSales Associate/Pet Ambassador at Petsmart
Evelyn GonzalezEvelyn Gonzalez
Lead With Keys at Fallas Paredes Discount StoresLead With Keys at Fallas Paredes Discount Stores