ASHLEY MCBEAN
Charlotte ,NC
Summary
Results-driven Clinic Supervisor known for exceptional productivity and efficiency in managing clinic operations. Specialize in staff supervision, patient flow optimization, and regulatory compliance. Excel at communication, leadership, and problem-solving to enhance team performance and patient satisfaction. Commitment to maintaining high standards of care while streamlining processes for operational excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clinic Supervisor
Kidzcare Pediatrics
Charlotte, North Carolina
08.2024 - Current
- Supervised clinic operations and staff to enhance patient flow and service delivery.
- Managed patient records to ensure compliance with healthcare regulations.
- Monitored clinic budget, controlled expenses, and optimized resource allocation strategies.
- Trained new employees on clinic protocols and best practices for patient care.
- Oversaw inventory management to maintain sufficient supplies of medical materials and vaccines.
- Ensured vaccines stored at state-regulated temperatures to maintain efficacy.
- Assisted medical assistants with vaccine inventory, returning expired doses appropriately.
- Verified insurance and facilitated payment plans for patients with outstanding balances.
Residential Program Coordinator
HeartShare Human Services
Brooklyn, NY
06.2016 - 04.2024
- Supervised two 24-hour IRA group homes, managing 30 Direct Support Professionals and two clinical teams.
- Coordinated care for 18 individuals with Autism and intellectual developmental disabilities in supervised settings.
- Recruited, hired, and terminated staff with HR support while conducting semi-annual evaluations.
- Managed petty cash, receipts, vouchers, financial ledgers, and household budgets efficiently.
- Communicated with service providers to ensure quality care and adherence to medical recommendations.
- Monitored medical appointments and ensured timely attendance.
- Completed a 16-month Manager's Training Program to enhance management skills.
- Maintained documentation of program-related information in compliance with state and agency regulations.
Direct Support Professional/Medical Coordinator
HeartShare Human Services
Brooklyn, NY
01.2013 - 06.2016
- Amap, Coordinate and implement services to ensure the health, wellbeing and safety of all consumers.
- Liaison with day programs and medical facilities on behalf of individuals.
- Schedule and coordinate all medical appointments for 14 (Children and Adults).
- Maintained appointment calendar, all medical tracking sheets to include bowel movement charting, body checks, Medication Administration Records (MAR).
- Communicated with all service providers to ensure individuals receive quality care and follow all medical recommendations.
- Assist/Advocate for individuals on medical appointments.
- Inventory of medications and supplies
- Conducted weekly medical meetings with the clinical team
- Perform or assist service recipient in basic domestic duties as cooking, cleaning, laundry and shopping.
- Demonstrates and coaches the development of skills identified as goals in the treatment plan.
- Coordinate service recipient's participation in leisure and recreational activities.
Education
Diploma - Medical Assistant & Sports Med
William H. Maxwell High School
Brooklyn, NY06.2010
Skills
- Training and leadership
- Microsoft Office proficiency
- Scheduling and staffing
- Administrative support
- Problem solving
- Organizational skills
- Time management
- Customer service
- Clinic operations management
- Conflict resolution
- Clinical leadership
- Insurance verification
- Staff supervision
- Patient record compliance
- Vaccine inventory oversight
- Office Practicum expertise
Certification
- First Aid/CPR- AED
- NC Driver's License
References
References available upon request.
Timeline
Clinic Supervisor
Kidzcare Pediatrics
08.2024 - Current
Residential Program Coordinator
HeartShare Human Services
06.2016 - 04.2024
Direct Support Professional/Medical Coordinator
HeartShare Human Services
01.2013 - 06.2016
Diploma - Medical Assistant & Sports Med
William H. Maxwell High School
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