Ashley McCleary
Pine Mountain Lake Association
Coulterville,CA
7
years of professional experience
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Work History
Front Desk Receptionist
1 Year 11 Months- Greeted guests and completed check-in and check-out steps accurately.
- Answered multi-line phone calls and directed inquiries to proper departments.
- Processed payments, folios, and billing adjustments with strong attention to detail.
- Supported guest requests by coordinating with housekeeping, maintenance, and concierge teams.
- Kept front desk records, logs, and daily shift reports organized.
- Shared lodge amenities, policies, and local area information with guests.
- Welcomed guests at front desk and held pleasant conversations during check-in process.
Community Standards Specialist
6 Months- Maintained accurate records for permits, compliance documents, and service requests.
- Processed routine administrative tasks using association databases and tracking systems.
- Supported board and committee activities by preparing agendas, packets, and follow-up documentation.
- Reviewed submissions for completeness, ensuring adherence to community standards and deadlines.
- Coordinated resident requests, resolving account issues and directing inquiries to appropriate departments.
Guest Services Manager
11 Months- Supervised front desk operations, ensuring smooth guest check-in, check-out, and room assignment processes.
- Resolved guest concerns promptly, delivering service recovery and maintaining high satisfaction standards.
- Coordinated with housekeeping, maintenance, and food service teams to support seamless daily operations.
- Managed reservations, special requests, and itinerary changes with accuracy and professionalism.
- Supported team schedules, operational coverage, and front office workflow during peak occupancy periods.
- Evaluated employee performance regularly, offering constructive feedback and coaching as needed to improve individual skill sets and overall team effectiveness.
General Store Manager
2 Years 4 Months- Streamlined operational processes to improve overall store efficiency and reduce overhead costs.
- Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Supervised and effectively trained Number employees to decrease process lags and boost productivity.
- Cultivated strong relationships with vendors, negotiating favorable terms on product selection, pricing, and delivery schedules.
Emergency Medical Technician
11 Months- Assessed patient condition and prioritized care during emergency response calls.
- Administered basic life support interventions, including oxygen therapy and CPR.
- Stabilized patients for transport using proper lifting, immobilization, and safety techniques.
- Communicated vital patient information clearly to receiving medical staff.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
Education
Associate of Science - Animal Science
High School Diploma
Skills
Customer relations
Documentation management
Management collaboration
Advanced communication
Emergency response
Teamwork and collaboration
Self motivation
Attention to detail
Multitasking Abilities
Excellent communication
Team leadership
Time management abilities
Inventory management
Volunteer
2024 - Current
- 4H Assistant Co-Leader Don Pedro Rattlers La Grange CA
- Assistant project leader: Goats, Sheep, Rabbits, Cavies Don Pedro Rattlers 4H
References
Krista Bowden
- (209)735-2687
- Kristabowden2015@gmail.com
Sarah Ruhl
- (209)316-4133
- s.ruhl@yahoo.com
Carrie Weld
- (209)768-3263
- Carriew@evergreenlodge.com
Timeline
Community Standards Specialist
Pine Mountain Lake Association
05.2026 - CurrentRead More
Guest Services Manager
Firefall Ranch at Yosemite
06.2025 - 05.2026Read More
General Store Manager
Rush Creek Lodge
02.2023 - 06.2025Read More
Front Desk Receptionist
Rush Creek Lodge
03.2021 - 02.2023Read More
Emergency Medical Technician
Medics Plus
07.2019 - 06.2020Read More
Modesto Junior College
Associate of Science from Animal Science
Read More
Sierra High School
High School Diploma
Read More