Ashley McCullen
Virginia Beach,VA
Summary
Dedicated and versatile professional with experience in restaurant operations, front desk administration, and tile installation. Skilled in customer service, appointment scheduling, POS systems, and maintaining organized, efficient work environments. Known for strong communication, attention to detail, and the ability to thrive in fast paced settings while delivering high quality service and workmanship.
Overview
7
7
years of professional experience
Work History
Restaurant Server
Esoteric
Virginia Beach, VA
09.2025 - Current
- Managed multiple tables simultaneously while maintaining attention to detail.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Resolved customer complaints promptly, fostering a positive restaurant atmosphere.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Tile Setter/Helper
Sutton Tile & Stone
Virginia Beach, VA
02.2026 - 06.2026
- Assisted in the installation of tile and stone materials, ensuring quality craftsmanship.
- Prepared surfaces for tile application by cleaning and leveling substrates.
- Mixed and applied adhesive materials to secure tiles effectively.
- Maintained tools and equipment, ensuring operational readiness and safety compliance.
- Supported team in maintaining clean job sites, promoting safety practices consistently.
- worked using schluter systems mainly, but other systems as well.
Tile Setter/Helper
BP Tile & Stone
Virginia Beach, VA
10.2023 - 01.2026
- Assisted in measuring and cutting tiles to fit various layouts efficiently.
- Contributed to project timelines by completing tasks promptly under supervision.
- Increased customer satisfaction by maintaining a clean and organized workspace during projects.
- Finalized installations with sealing agents and smooth lines of caulk.
- Installed tile flooring in residential homes and commercial buildings.
- Prepared surfaces for tile application by cleaning and leveling substrates.
- Maintained tools and equipment, ensuring operational readiness and safety compliance.
- Supported team in maintaining clean job sites, promoting safety practices consistently.
Front Desk Receptionist
Bliss Yoga & Wellness
Virginia Beach, VA
07.2022 - 11.2024
- Managed front desk operations, ensuring seamless check-in and check-out processes for clients.
- Scheduled appointments and coordinated class registrations using internal booking software.
- Maintained cleanliness and organization of reception area, enhancing client first impressions.
- Developed efficient filing system for client records, improving data retrieval time and accuracy.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed strong working relationships with team members, fostering a positive work environment.
- Greeted visitors warmly, creating positive first impression of organization.
Restaurant Server
Pelons
Virginia Beach
10.2022 - 01.2024
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Processed transactions efficiently using POS systems to handle payments accurately.
- Assisted in training new staff on service protocols and menu knowledge.
- Cultivated warm relationships with regular customers.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Served food and beverages promptly with focused attention to customer needs.
Tile Setter/Helper
VA Flooring
Virginia Beach, VA
01.2021 - 10.2023
- Ensured accurate measurements for cutting tiles, resulting in a precise fit and professional appearance.
- Improved tile setting efficiency by assisting in the preparation of work areas and materials.
- Streamlined operations by loading trucks with necessary supplies before each job site visit.
- Boosted productivity with proper tool maintenance and organization, allowing for easy access during projects.
- Contributed to a safe working environment by promptly addressing potential hazards or issues related to equipment usage.
- Maximized team efficiency by taking on additional responsibilities such as mixing mortar, preparing substrates, and cutting tiles when needed.
Restaurant Food Prep/Server/Dessert Chef
Blue Petes Restaurant
Virginia Beach, VA
08.2019 - 10.2021
- Managed multiple tables efficiently, maintaining an organized workflow during peak hours.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Developed innovative dessert recipes, enhancing menu offerings and customer satisfaction.
- Implemented streamlined workflows for efficient dessert preparation and plating.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Streamlined kitchen operations by implementing efficient food prep techniques and organization methods.
Education
High School Diploma -
Associates - Associates of Interior Design
Tidewater Community College
Virginia Beach12-2027
Skills
- Customer Service
- Point of sale (POS) systems
- Tile installation
- Attention to detail
- Collaborative
- Problem solving
- Good communicator
- Organized
- Time Management
- Ability to work independently
Timeline
Tile Setter/Helper
Sutton Tile & Stone
02.2026 - 06.2026
Restaurant Server
Esoteric
09.2025 - Current
Tile Setter/Helper
BP Tile & Stone
10.2023 - 01.2026
Restaurant Server
Pelons
10.2022 - 01.2024
Front Desk Receptionist
Bliss Yoga & Wellness
07.2022 - 11.2024
Tile Setter/Helper
VA Flooring
01.2021 - 10.2023
Restaurant Food Prep/Server/Dessert Chef
Blue Petes Restaurant
08.2019 - 10.2021
High School Diploma -
Associates - Associates of Interior Design
Tidewater Community College