Ashley McFarland
Tampa,FL
Summary
Personable and dedicated customer service / clerical / front desk representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Success Coordinator /Front Desk Receptionist
Harklinikken Hair Clinic
Tampa, FL
03.2021 - Current
- Manage and welcome clients at the clinic during interactions and walk-ins.
- Manage client interactions through various channels, including phone, chat, and email.
- Manage and organize consultation schedules.
- Manage sales of products, including handling shipping and order issues. Process payments, manage refunds, and execute other transactions.
- Provided comprehensive training to newly hired team members in the Success department.
Commercial Lines & Bond Account Manager
PCS Insurance Group
Tampa, FL
12.2014 - 02.2021
- Managed rating and input for New Business, Renewal policies in Commercial Lines
- Handled All Commercial Bond Transactions
- Communicated with Insureds & Companies via phone and email regarding account inquiries
- Completed special projects as needed for supervisor(s), Spreadsheets, Etc., Clerical Duties, phone skills, and special projects in relation to all commercial lines policies, Applications, Binding, Payments, Flood Transactions, Specializing Currently in Commercial Condos, H06 and Floods in Florida, Personal Lines Experience, Some Claim Experience.
Commercial Lines & Bond Account Manager
Brown & Brown of Tampa
Tampa, FL
01.2009 - 11.2014
- Managed rating and input for renewal policies in Commercial Lines Territory
- Handled diverse commercial bond transactions, including contracts and commercial deals.
- Engaged in effective communication with agents through both phone and email regarding the accounts
- Assisted supervisors with diverse projects including spreadsheets and more.
Renewal / New Business CSR
Hartford Insurance Group
Charlotte, NC
11.2000 - 07.2007
- Managed rating and input for both renewal and new business policies in the Commercial Lines Service Center
- Provided assistance to agents regarding account inquiries through phone and email communication
- Retrieved motor vehicle reports, loss information, and other necessary data for these accounts
- Achieved top position for both production and quality on the team
Professional Support Associate
Hartford Insurance Group
Charlotte, NC
11.2000 - 10.2004
- Managed policy cancellations, reinstatements, and producer code changes for all commercial lines policies
- Assisted underwriters with account and clerical duties.
Education
Harding University High School
Charlotte, NCSkills
- Data Entry
- Project Management
- Information Collection
- Scheduling and calendar management
- Work Planning and Prioritization
- Project Support
- Outlook
- Microsoft Word / Excell
- Administrative Support
- Order Processing
- Computer Proficiency
- Customer Service
- Problem-solving abilities
- Inbound and Outbound Calling
References
References available upon request.
Timeline
Success Coordinator /Front Desk Receptionist
Harklinikken Hair Clinic
03.2021 - Current
Commercial Lines & Bond Account Manager
PCS Insurance Group
12.2014 - 02.2021
Commercial Lines & Bond Account Manager
Brown & Brown of Tampa
01.2009 - 11.2014
Renewal / New Business CSR
Hartford Insurance Group
11.2000 - 07.2007
Professional Support Associate
Hartford Insurance Group
11.2000 - 10.2004
Harding University High School