Ashley McMillin
Junction City
Summary
Background includes significant experience in customer-facing roles with a focus on delivering exceptional service and maintaining operational standards. Achievements include effective management of cash handling processes and training of new staff members to ensure adherence to company policies. Aiming to leverage strong communication skills and safety compliance knowledge in a receptionist role that emphasizes customer interaction and organizational support. Committed to fostering a welcoming environment while efficiently managing administrative tasks such as scheduling appointments and answering phone calls.
Overview
10
10
years of professional experience
Work History
Shift Manager
McDonald's
JUNCTION CITY
08.2017 - Current
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Ensured compliance with health and safety regulations.
- Coordinated with other departments to resolve customer inquiries in a timely manner.
- Ensured compliance with food safety regulations and quality standards.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Responded quickly and effectively to emergency situations as they arose.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Resolved conflicts between employees or customers in a professional manner.
- Trained new employees on company policies, procedures, and job responsibilities.
- Enforced safety standards throughout the store including proper use of equipment.
- Maintained cleanliness and organization of work area.
- Provided coaching and guidance to team members when necessary to improve performance.
- Helped employees accomplish tasks during peak periods.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Taught staff upselling techniques to meet revenue targets.
- Reinforced rules to promote superior employee performance.
- Managed daily cash intake by counting out registers and tabulating profits.
- Directed and led employees and team members on effective operations, methods and procedures.
- Communicated with other shift managers to facilitate continuum of customer service.
- Coached employees on interactions with customers to drive exceptional service.
Service Crew Member
McDonald's
JUNCTION CITY
06.2015 - 08.2017
- Ensured compliance with health regulations by following proper sanitation procedures.
- Checked order accuracy prior to serving it to the customer.
- Processed payment transactions using point-of-sale systems quickly and accurately.
- Prepared food items according to recipes and menu specifications.
- Responded promptly to customer inquiries or complaints in a courteous manner.
- Operated kitchen equipment safely to prepare meals for customers efficiently.
- Performed cashier duties such as taking orders, receiving payments, and making change accurately.
- Informed customers of daily specials, promotions, and other restaurant information.
- Maintained a clean work area throughout the shift.
- Organized tables for incoming guests in an efficient manner.
- Conducted regular cleaning duties such as sweeping floors and washing dishes.
- Verified that all guests had an enjoyable experience before leaving the premises.
- Stocked condiments, napkins, utensils, and other necessary items for the dining area.
- Delivered quality products within specified time frames while adhering to company standards.
- Greeted customers and provided excellent customer service.
- Followed all safety guidelines when handling food and beverage items.
- Provided support to other staff members during busy hours when needed.
- Kept customer and food preparation areas clean and well-organized.
- Trained new staff members in various crew functions as requested by management and earned history of outstanding training performance.
- Operated fryers and grills, assisted with putting orders together and bagged items for customers.
- Assisted with filling soft drinks and pouring coffee.
- Prioritized and completed tasks throughout every shift to support store operations.
- Served many guests per day in busy setting by delivering exceptional service and support to every person.
Kitchen Hand
McDonald's
Junction City
06.2015 - 08.2017
- Followed recipes accurately while adhering to portion control standards.
- Prepared food on assembly line.
- Cooked food on grill, Prepared fried products and monitored production.
Education
High School Diploma -
Junction City Highschool
Junction City, Kansas05-2015
Skills
- Safety compliance
- Handling customer complaints
- Verbal and written communication
- Accurate money handling
- Team building
- Flexible schedule
- Workplace safety
- Mentoring and coaching
Timeline
Shift Manager
McDonald's
08.2017 - Current
Service Crew Member
McDonald's
06.2015 - 08.2017
Kitchen Hand
McDonald's
06.2015 - 08.2017
High School Diploma -
Junction City Highschool