Ashley Mercer
Olathe,KS
Summary
Seasoned operations professional with a 5-year tenure at BStock LLC, ascending from a Hardware Technician to the role of Operations Manager. Proven ability to drive operational efficiency, optimize processes, and lead cross-functional teams.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Manager
Bstock.net
07.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Assistant General Manager
Bstock.net
01.2021 - 05.2022
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize loss.
Technician Supervisor
Bstock.net
04.2020 - 01.2021
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Collaborated with cross-functional teams to ensure timely completion of complex projects.
- Maintained compliance with regulatory standards and safety requirements.
Hardware Technician
Bstock.net
07.2019 - 04.2020
- Demonstrated strong knowledge of all types of electrical components, operations, specifications and proper testing methods.
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
- Investigated hardware product issues involving materials and software and devised solutions.
Education
Some College (No Degree) - Information Technology
The University of Kansas
Lawrence, KSSkills
- Coaching
- Project Management
- Cross-team Collaboration
- Hiring
- Problem Solving
- Operations Management: Demonstrated leadership in optimizing processes and enhancing overall operational efficiency
- Strategic Planning: Proven ability to develop and execute initiatives aligned with organizational goals
- Team Leadership: Successfully led cross-functional teams, fostering a collaborative and results-driven culture
- Process Optimization: Implemented improvements to streamline workflows and enhance productivity
Certification
CompTIA A+
Timeline
Assistant General Manager
Bstock.net
01.2021 - 05.2022
Technician Supervisor
Bstock.net
04.2020 - 01.2021
Operations Manager
Bstock.net
07.2019 - Current
Hardware Technician
Bstock.net
07.2019 - 04.2020
Some College (No Degree) - Information Technology
The University of Kansas